Uber Greenlight Team Leader 

United States, West Virginia 

603481104

This role is only open in Iraq (Baghdad).

What You’ll Do

• Manage team performance, including terminations & drive results
• Lead, coach, mentor, and motivate employees
• Partner with Recruiting team on hiring
• Compiles insights and feedback to surface to the business
• Address and resolve escalations
• Build and maintain internal and cross-functional stakeholder relationships
• Drive accountability on policies and other guidelines
• Audit your team’s performance in partnership with Service quality members and guide towards progressive improvements; identify opportunities for additional training & development
• May optimize processes and other non-management activities or strategic projects locally or within region

What You’ll Need

• At least 3 years experience in customer service, with 1 year of people management
• Previous experience sufficiently managing and improving complex operations, stakeholders, and stakeholder situations
• Great communication skills and ability to interact with internal and external partners
• Exposure to analytics, with the ability to derive meaningful insights from data
• Proficiency in English & Arabic is required, any additional local language is a plus (e.g. French, Kurdish)

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .