EY TechOps-DE-AMS-Salesforce-staff 

India, Karnataka, Bengaluru 

484423167

The opportunity

• CRM FSC (Salesforce Financial Sales Cloud) Application Support Analyst
• Expected joining date: Immediate
• Experience: 2 to 3 years’ experience

Your key responsibilities

• Participate in incident management P1 / P2 ticket analysis, requirement analysis for enhancements.
• Investigate CRM FSC issues reported and provide fix as necessary.
• Test and deploy applications and systems.
• Revise, update, refactor and debug code.
• Collaborate with internal teams to produce software design and architecture, external teams like CRM for L4 support.
• Improve existing software.
• Develop change requests throughout the software development life cycle (SDLC).
• Excellent troubleshooting and communication skills.
• Attention to detail.
• Should have understanding and experience of software development best practices.
• Excellent business communication skills.
• Willingness to work in night shifts and on-call support.

Skills and attributes for success

• Atleast 1 year experience in the FSC configuration, including data model, rules, hierarchy and relationship
• 1+ years’ experience in FSC support and maintenance
• Experience in sales roles, profiles, and permissions setup for insurance CRM
• Knowledge and experience in communities
• Familiarity with Apex, Lightning components, FSC architecture
• Experience in integrating third-party applications, and providing insights through analytics in the insurance
• Financial Sales Cloud certification
• Excellent troubleshooting and communication skills
• Attention to detail
• Should have understanding and experience of software development best practices.
• Excellent business communication skills
• Education in Information Technology or equivalent working experience
• Have exposure to working in shifts and on-call support.
• Should have willingness to get trained on new technology and provide necessary support.

To qualify for the role, you must have

Strong in following technologies (minimum 1-year hands on experience on the below mentioned tech stack).

• 1+ years’ experience in FSC Configuration including data model, rules, hierarchy and relationship
• Experience in support and maintenance
• Experience in Sales roles, profiles and permissions setup for insurance CRM
• Familiar to Apex, Lightning components, FSC architecture
• Experience in integrating third-party applications
• Experience in communities

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.