Amazon Principal Customer Success Specialist - 

United States, Texas, Austin 

448029412

Key job responsibilities
Strategic customer engagement:Adoption program development:Track and analyze adoption metrics to measure effectiveness and identify areas for continuous improvement.Product feedback loop:Collect and communicate customer feedback, insights, and requirements directly to AWS Go-To-Market and product teams.
Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceMentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Bachelor’s degree in Computer Science, Engineering, Math, or a related field or 5 years of product management or go-to-market, or sales experience.
- 5+ years of Contact Center Solutions.
- 10+ years in the technology industry focused on customer success or in go-to-market roles, or management consulting serving high-tech clients on go-to-market topics
- Experience engaging and influencing senior customer executives, technologists and/or partners to solve complex business problems with advanced technologies
- Fluency in English and two other languages.