Amazon Principal Observability Customer Success Specialist 

United States, Washington, Seattle 

868742740

Key job responsibilities
Strategic customer engagement:Adoption program development:
- As an adoption expert, create and maintain best practices documentation, implementation guides, and training materials to be applied across multiple service domains.
- Track and analyze adoption metrics to measure effectiveness and identify areas for improvement.
- Develop governance frameworks for sustainable adoption at scale across domains.
Customer success management:
Product feedback loop:
- Collect and communicate customer feedback, insights, and requirements to Go-To-Market teams.Required Technical Knowledge:
- Expertise with observability platforms and tools such as:
- AWS native services (CloudWatch, CloudTrail, etc.)
- Open-source solutions (Prometheus, Grafana, OpenTelemetry)- Understanding of modern application architectures (microservices, containers, serverless)
- Experience with DevOps practices and tools
- Knowledge of SRE principles and practicesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 9+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 5+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Bachelor's degree in science, technology, engineering, math, business or equivalent

- PMP certification, or SCRUM/Agile, SAFe certification
- AWS certifications such as AWS Solutions Architect Associate and/or AWS SysOps Administrator
- Experience implementing cloud services including migrations and modernization projects or similar
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.