Bank Of America Senior Operations Analyst United States, Georgia 17930454
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This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include building new procedures, completing complex non-routine analytics, creating reports, and reviewing exception testing and processing. Job expectations include supporting continuous improvement of processes by identifying trends and understanding the operations environment.
Line of Business Job Description:
This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include building new procedures, completing complex non-routine analytics, creating reports, and reviewing exception testing and processing. Job expectations include supporting continuous improvement of processes by identifying trends and understanding the operations environment.
Friday-Monday 8:00am - 6:30pm
Responsibilities:
- Leads implementation for products, services, and operational solutions
- Manages the design, documentation, implementation, and monitoring of new products and services
- Consults on procedural, technical, and operational changes
- Advances business products knowledge within operations environment
- Fosters relationships with partners and teammates
- Inspects data to identify issues and trends
- Presents reporting on key performance and implementation status
- Can manage complexity, demonstrate flexibility, prioritize tasks, delegate and execute in a fast-paced production environment
- Take direction from management
- Ability to successfully lead the team during the absence of management
- Supervise and cross-train staff / activities
- Balance the workload within the team
- Ability to update all daily reporting spreadsheets and logs while paying close attention to detail
- Ensure complete customer satisfaction via well trained staff, use of proper work instructions, adherence to Scope of Services
- Lift heavy boxes, paper as needed (up to 40 pounds)
- Participate in cross-training and perform other duties as needed.
- Maintain the highest level of customer care while demonstrating a friendly and cooperative attitude
- Consistently adhere to business procedures and guidelines
- Adhere to all safety procedures and company policies.
- Resolve employee issues in a timely and professional manner
- Resolve internal and external client issues efficiently and in a timely manner
- Perform other tasks as necessary / assigned
Required Qualifications:
- Attention to detail
- Strong communication skills
- Strong problem-solving skills
- Proven leader amongst peers
- Experience leading associates through change
- Experience providing performance feedback and coaching associates to success
- Lockbox experience
- Experience coordinating/deploying work to employees required
- Ability to effectively work individually or in a team environment
- Strong organizational and leadership skills required
- Computer proficiency in email environments including Microsoft Word/Excel
- Ability to adhere and administer company’s policies and procedures
- Standing and sitting for long periods of time
Skills:
- Attention to Detail
- Monitoring, Surveillance, and Testing
- Policies, Procedures, and Guidelines Management
- Regulatory Compliance
- Written Communications
- Adaptability
- Business Acumen
- Continuous Improvement
- Critical Thinking
- Process Mapping
- Change Management
- Consulting
- Data Management
- Reporting
- Research
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