Wells Fargo Senior Commercial Loan Servicing Specialist 

United States, Minnesota, Minneapolis 

851952914

In this role, you will:

• Lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution
• Evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements
• Coordinate all aspects of resolving open customer service issues; interact with internal and external customers
• Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
• Review and negotiate moderately complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
• Serve as an escalation point in the resolution of client issues
• Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes
• Identify activities of the team to ensure conformity with established procedures
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• May lead projects, teams, or serve as a mentor for lower-level staff; may contribute to strategic initiatives
• Independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements

Required Qualifications:

• 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Familiar with Loan IQ system of record
• Syndicated credit agreement documentation experience
• Ability to work effectively in a team environment
• Excellent verbal, written, and interpersonal communication skills
• Sound attention to detail and accuracy skills
• Customer service focus with experience actively listening, eliciting information, comprehending customers issues/needs, and recommending solutions
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Ability to work in a fast-paced deadline driven environment
• Ability to work independently, proactively, and creatively while exercising sound judgement
• Effective organizational, multitasking, and prioritizing skills
• Intermediate Microsoft Office skills

Job Expectations:

• Willingness to work on-site at stated location
• This position is not eligible for Visa sponsorship
• This position offers a hybrid work schedule

Posted Location:

• 600 South 4th Street, Minneapolis, Minnesota 55415

Pay Range

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.