Wells Fargo Senior Commercial Loan Servicing Specialist 

United States, Texas, Irving 

234232531

Key Responsibilities:
- Manage the end-to-end servicing of bilateral commercial loans, including payments, rate resets, clearing exceptions, reconciliations, and complex research requests.
- Maintain and update loan records in LoanIQ, ensuring data integrity and compliance with internal policies and regulatory requirements.
- Process loan transactions such as drawdowns, rollovers, repayments, and fee accruals.
- Support internal and external audits by providing documentation and responding to inquiries.

- Identify and implement process improvements to enhance operational efficiency and reduce risk.

In this role, you will:

• Lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution

• Evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements

• Coordinate all aspects of resolving open customer service issues; interact with internal and external customers

• Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs

• Review and negotiate moderately complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications

• Serve as an escalation point in the resolution of client issues

• Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes

• Identify activities of the team to ensure conformity with established procedures

• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals

• May lead projects, teams, or serve as a mentor for lower-level staff; may contribute to strategic initiatives

• Independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements

Required Qualifications:

• 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 3 years of hands-on experience using LoanIQ

• Strong understanding of bilateral loan structures and servicing requirements.

• Proficiency in LoanIQ, workflow tools, Microsoft Office Suite, especially Excel.

• Excellent attention to detail, organizational, and problem-solving skills.

• Strong communication skills and ability to work collaboratively across teams.

• Familiarity with bilateral commercial loans

• Experience with workflow tools or automation platforms.

• Knowledge of regulatory requirements related to commercial lending (e.g., SOX, OCC guidelines).

Job Expectations:

• Ability to work a hybrid schedule

• Willingness to work on-site at stated locations

• This position is not eligible for Visa sponsorship

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.