Capital One Principal Associate User Experience Research Operations 

United States, Virginia, Arlington 

663554754

Principal Associate, User Experience Research Operations

The ideal candidate is an autonomous professional with subject matter expertise in their craft. You will lead strategic initiatives, define project strategy, and drive impactful outcomes for the organization.

What you’ll do

This person will serve as a core contributor in several areas, including:

• Process Optimization and Enablement: Define and lead process improvements to increase team efficiency and optimize our practices. You will autonomously lead operational needs across the organization, building systems that increase efficiency and optimize our practices.

• Research Governance and Compliance: Champion right-sized standards in ethics, privacy, and data protection across all research and design projects.

• Knowledge Management: Define and build upon our library of research practices, resources, and templates to enable consistency across lines of business. You will share your knowledge with others and lead or consult with them to enable work to move forward efficiently.

• Research Advocacy: Introduce new ways of evangelizing research across the organization. You will advance the Research Operations practice at Capital One by engaging in and contributing to communities of practice.

• Project Management: Work with Research and Design to deeply understand their needs and manage systems and logistics for multiple research projects. You will have the autonomy to propose new, scalable systems and present the case to leadership and stakeholders.

Basic Qualifications

• At least 4 years of experience in UX or Research Operations roles, project management, or process improvement

• At least 2 years of experience working directly with Research or Design teams

Preferred Qualifications

• Highly effective verbal and written communication skills across all organizational levels

• Systems thinking with a track record for establishing high-quality practices for scaling Design and Research teams

• Strategic acumen and foresight to anticipate complex cross-functional problems and work towards solutions

• Project management excellence and a commitment to continuous improvement, process optimization, and delivering impactful outcomes

• Experience working with research tools and vendors

• Proven ability to work autonomously and help peers through times of ambiguity or change with care and empathy

• Ability to balance desired outcomes and potential risks to design clear, human-centered solutions

• 4+ years of experience with managing risk within highly regulated research environments

• 4+ years experience with project management tools such as Jira and data visualization tools such as Confluence

McLean, VA: $127,500 - $145,500 for Pr. Associate, Design New York, NY: $139,100 - $158,700 for Pr. Associate, Design Richmond, VA: $115,900 - $132,200 for Pr. Associate, DesignThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.