Capital One Senior Associate User Experience Research Operations 

United States, Virginia, Arlington 

473907833

Senior Associate, User Experience Research Operations

The ideal candidate is a self-starter with a talent for integrated problem-solving, who can balance day-to-day operational needs with strategic initiatives that will drive value to our stakeholders. You will be instrumental in boosting the efficiency and impact of Research Operations through standardized workflows, documentation, and management.

What you’ll do

This person will serve as a core contributor in several areas, including:

• Process Optimization and Enablement: Manage systems and logistics for multiple research projects simultaneously. Create and manage process improvements to increase team efficiency and optimize our practices.

• Research Governance and Compliance: Manage compliance across Research and Design projects, ensuring high standards in ethics, privacy, and data protection are upheld.

• Knowledge Management: Build upon a library of research practices, resources, and templates to enable consistency across disciplines.

• Research Advocacy: Introduce new ways of evangelizing research across the organization.

• Project Management: Work with Research and Design to deeply understand their needs and manage systems and logistics for multiple research projects

Basic Qualifications

• At least 2 years of experience in UX or Research Operations roles, project management, or process improvement

• At least 1 year of experience working directly with Research or Design teams

Preferred Qualifications

• Highly effective verbal and written communication skills across all organizational levels

• Systems thinking with a track record for establishing high-quality practices for scaling Design and Research teams

• Strategic acumen and foresight to anticipate complex cross-functional problems and work towards solutions

• Strong project management experience and a commitment to continuous improvement, process optimization, and delivering impactful outcomes

• Ability to work independently to prioritize and manage multiple requests in a fast-paced environment

• Experience working with research tools and vendors

• Familiarity with panel management, the process of building, maintaining, and engaging a pre-recruited group of individuals to streamline research recruitment strategy and technology a plus

• 2+ years of experience with managing risk within highly regulated research environments

• 2+ years experience with project management tools such as Jira and data visualization tools such as Confluence

McLean, VA: $109,000 - $124,400 for Sr. Associate, Design New York, NY: $118,900 - $135,700 for Sr. Associate, Design Richmond, VA: $99,100 - $113,100 for Sr. Associate, DesignThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.