Capital One Manager Technical Deployment Strategist - Capital One Software 

United States, Virginia, Richmond 

579932349

Key responsibilities include:

• Confidently informs stakeholders and adjusts style to audience and level

• Manages and directs small team meetings towards objectives

• Promotes diverse viewpoints and builds impactful mechanisms without supervision

• Helps customers identify, measure, and achieve desired outcomes

• Creates customer success plans and conducts periodic business reviews

• Effectively collaborates with stakeholders to understand internal business needs

• Proactively researches, plans, and implements solutions to resolve customer issues

• Actively sets customer expectations and is able to assess customer needs and decisions

• Represents voice of the customer to influence product roadmap and delivers results by collaborating with accountable cross-functional team(s)

• Autonomously works through complex situations and ambiguous environments by building mechanisms and solutions to close gaps and grow the business

• Identifies risk and opportunities, partners internally to mitigate or close opportunities

• Delivers regular business reports that provide qualitative and quantitative descriptions of customer adoption and performance

• Develops and maintains technical support procedures and policies

• Serves as a knowledge resource and escalation point for coworkers and customers

• Works cross-functionally to achieve organizational objectives, including success targets, customer satisfaction scores, and driving deeper customer adoption and renewal

Basic qualifications:

• Bachelor's degree or military experience

• At least 4 years of experience in a customer-facing role in an organizational or entrepreneurial context

• At least 2 years of experience working with cross-functional teams

• At least 2 years of experience with cloud services (AWS, GCP, Azure), data clouds (Snowflake, Databricks), or data manipulation languages (SQL)

Preferred qualifications:

• Master’s degree in business, MBA, or other related fields.

• 5+ years of experience developing, marketing, selling, or supporting a client-facing technical product or service at scale.

• 2+ years of experience working with senior and executive level customer contacts.

• Strong written and oral communication skills.

• Demonstrates analytical thinking and business insight.

• Demonstrates ability for relationship building and management

• Former founder, co-founder or early employee with meaningful startup experience

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.