Ebay Sr. Mgr UX Research- Global Markets/C2C 

Canada, Ontario, Toronto 

986751451

What you will accomplish:

• Lead an expanded team of some of our most senior User Researchers across the Seller Experience spaces, providing research leadership as well as career development guidance and coaching tailored for a mix of junior to senior research talent.

• Drive a mixed-methods research practice, gathering both generative and evaluative insights on designs and concepts. Methods include but are not limited to: in-depth user interviews, in-lab and field studies, online surveys, diary studies, usability testing, moderated and unmoderated remote testing, customer journey mapping, jobs to be done, benchmarking, heuristic evaluations, as well as stakeholder interviews.

• Cultivate and manage partnerships with cross-functional partners and company leadership (Design, Product Management, Marketing, Analytics, and various Business Units), being a user insights thought leader.

• Establish and maintain an efficient strategy for scoping research, execution, and sharing insights to ensure velocity and visibility across internal partners.

• Help drive the impact of insights generated by the team and play a leadership role in elevating the User Research practice at eBay.

• Define and lead initiatives that contribute to the maturity of our research practice.

• Manage budget and maintain a healthy bench of external vendors for specific needs.

What you will bring:

• Advanced Degree in Human Factors, Human-Computer Interaction, Cognitive or Experimental Psychology, Cognitive Science or a related field with 8+ years of experience in an applied user research setting.

• 5+ years of experience in managing user research/product research teams.

• 2+ years of experience in managing research managers.

• Experience with the Financial Services industry is a plus but not a mandatory requirement.

• Consistent track record of building and curating user research programs, employing a range of methodologies.

• Practical experience in deploying qualitative and quantitative research methods throughout the product development lifecycle in complex spaces, from ideation to launch.

• Strong communication skills, experienced influencer, and advocate for user research.