Uber Program Specialist Global English & APAC 

United States, West Virginia 

971757228

• Drive Community Support Performance: Own performance metrics for their domain and market within U4B Community Operations—including CSAT, SLA, resolution time—while ensuring operations run within budget.
• Process excellence: Analyze Voice of Customer (VOC) feedback and data inputs, perform root-cause analyses to identify trends, uncover opportunities, and implement improvements, including agent KB and response improvements that enhance customer experience and operational efficiency.
• Project Management: Lead multiple projects and initiatives within U4B Community Operations, ensuring strong alignment, timely execution, and measurable impact.
• Stakeholder Management: Collaborate with regional program managers, internal partner teams across Community Operations and Sales, as well as external BPO vendors, to influence outcomes and drive shared goals.
• Lead by Example: Set a high bar for data-driven decision-making, bold thinking, and fast execution. Inspire the team to turn ideas into tangible, high-impact solutions.

Basic Qualifications

• 3+ years of general management experience with strong problem-solving, analytical, and stakeholder management skills.
• Clear and concise communicator with the ability to synthesize complex information into actionable insights.
• Self-starter with a bias for action, comfortable navigating data independently.
• Strong planning and organizational skills; balances attention to detail with speed of execution.

Preferred Qualifications

• Bachelor's Degree.
• Experience in operations, consulting, analytics, or a related field is preferred.
• Proven ability to manage cross-functional projects and stakeholders in a dynamic environment.
• Strong analytical skills with experience deriving insights from data (bonus points for SQL skills).
• Self-motivated with excellent problem-solving abilities and a drive for action.
• Exceptional written, verbal, and visual communication skills.
• Strong organizational skills with a keen attention to detail.
• Experience with customer support strategy, quality assurance, or process optimization.
• Thrive in a fast-paced, startup-like environment where adaptability, initiative, and agility are key to success.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .