Capital One SAMPro Administrator United States, Virginia, Arlington 954409950
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As a SAMPro Administrator, you will help manage and support various processes. Responsibilities will include documenting, monitoring and controlling critical process points as defined by business policies and standards. You will partner closely with a centralized team to ensure critical daily, weekly, and monthly processes are executed timely and with quality. You will educate and gain buy-in from key stakeholders around the utilization of our processes to ensure appropriate execution each and every time. You may also lead or engage in critical departmental or cross-functional organizational initiatives and projects.
This individual must be able to effectively communicate and influence partners across multiple functional areas including multiple levels of the organization. Strong analytical and problem solving skills, attention to detail are key. A willingness to challenge the status quo, roll up sleeves and dig in, and the ability to adapt to a dynamic and fast paced environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate others in delivering flawless execution each day, including any process improvement projects. Knowledge of how to navigate data, as well as the development and management of process controls, will be critical to maintaining a well-managed function.
General Responsibilities:
Day to day oversight of multiple processes: monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify and implement process improvement opportunities. Will perform processes or parts of the process as needed.
Maintain formal process documents (e.g. procedures and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams).
May participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts.
Provide customer service and training to internal customers on specific processes they manage; may deliver presentations, including up to the executive level.
Identify and Lead process improvement initiatives aligned with desired customer outcomes and issue resolution and risk mitigation activities to achieve breakthrough results
Meet with key stakeholders and business partners to share results, drive changes and gather requirements
Clear results orientation: display an intense focus on achieving both short and long term goals. They should be able to drive and execute an agenda in an uncertain and fluid environment
Basic Qualifications:
High School Diploma, GED or equivalent certification
At least 4 years of experience in Software Asset Management Professional (SAMPro)
Preferred Qualifications:
5+ years of experience with SAMPro
2+ years of experience in Agile practices
Experience with software normalization and reclamation processes
Knowledge of Adobe Suite and Microsoft products
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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