Amazon Manager III Systems - Mobile Voice WWGST Retail Infrastructure Services 

United States, Texas, Austin 

885021598

Key job responsibilities
A day in the life

- BS in Computer Science/Engineering or equivalent industry experience.
- 10+ years of systems engineering experience with mobile and voice solutions.
- 5+ Years of team management experience.
- Excellent verbal and written communication skills.
- Strong debugging/troubleshooting skills.
- Ability to solve complex problems independently.
- Strong understanding of support processes – SLA, handling tickets, monitoring, processes and metrics.
- Proven ability to write scripts and automation.
- Understanding of the complete deployment life cycle from design, build, test, and deploy.
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Strong written and verbal communication skills are a must