Capital One Principal Associate Product Operations & United States, Virginia, Arlington 856724086
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Principal Associate, Product Operations & Program Management
Your role will be critical to the success of our product development lifecycle, bridging the gap between product strategy and execution. You will play a pivotal role in ensuring our product and tech teams operate efficiently, deliver high-quality products on time, and continuously improve our processes.
This role is perfect for someone who thrives in a fast-paced environment and possesses a strong blend of operational rigor, project management expertise, and a passion for product excellence. You will be instrumental in building the scaffolding that enables our product organization to scale effectively.
Strategic Planning & Delivery:
Collaborate closely with Product Managers and Tech Leads to translate product roadmaps into actionable delivery plans, identifying key milestones, dependencies, and potential risks.
Help define and refine product development processes, helping the team enable continuous customer feedback loops and ship products more reliably.
Develop and implement structured approaches for managing cross-functional dependencies, ensuring seamless integration across various product initiatives.
Product Operations & Process Improvement:
Champion and implement best practices for product development, including agile methodologies, release management, competitive market scans, and customer feedback loops.
Create systems and standards to scale how product managers set strategy, prioritize, and iterate on their products.
Improve the program's planning and operating routines to enhance predictability and efficiency.
Support the product team in developing and maintaining documentation, tools, and templates that facilitate efficient product delivery.
Analyze product performance data and operational metrics to identify areas for improvement and inform future product strategy.
Program & Project Management:
Own and drive the execution of multiple concurrent product initiatives, ensuring projects stay on track, within scope, and meet quality standards.
Proactively identify and mitigate risks and issues, escalating to stakeholders as needed and proposing solutions.
Facilitate effective communication and collaboration across product, engineering, design, and other cross-functional teams (e.g. Marketing, Fraud, Legal).
Stakeholder Management:
Develop and maintain robust communication channels to keep all relevant stakeholders informed of project progress, challenges, and key decisions.
Create and disseminate regular updates, reports, and dashboards to provide transparency and ensure alignment across the organization.
Cross-Functional Partnership:
Build strong relationships with partners across the company, understanding their needs and ensuring product initiatives align with broader business objectives.
Facilitate collaborative problem-solving sessions and workshops to drive consensus and alignment.
Product & Technical Acumen:
Strong understanding of the product development lifecycle and product management principles
Ability to grasp technical concepts quickly and effectively communicate with engineering teams
Operational Leadership:
Proven ability to establish and optimize operational processes and workflows
Exceptional organizational skills with a keen eye for detail and a commitment to accuracy
Experience in identifying and implementing tools to improve efficiency
Project & Program Management:
Demonstrated ability to manage multiple projects concurrently, prioritize tasks, and meet deadlines in a fast-paced environment
Proficiency in project management tools (e.g., Jira)
Strong problem-solving skills and the ability to anticipate and mitigate risks
Communication Skills:
Excellent verbal and written communication skills, with the ability to articulate complex information clearly and concisely to diverse audiences (technical and non-technical)
Proven ability to influence without direct authority and build strong, collaborative relationships across all levels of an organization
Strong presentation and facilitation skills
Analytical & Problem-Solving:
Ability to analyze data, identify trends, and draw actionable insights to improve product operations and delivery
Resourceful and proactive in identifying and solving problem
Adaptability & Drive:
Comfortable navigating ambiguity and adapting to changing priorities
Self-starter with a strong sense of ownership and a desire to continuously learn and grow
Passion for building great products and improving the product development process
Eager to learn new things and balance the dynamic nature of program management, product operations, and stakeholder management
Basic Qualifications:
Bachelor’s Degree or Military experience
At least 3 years of experience in Product Management, Product Operations, Process Management, Program Management, Risk Management or Project Management
Preferred Qualifications:
4+ years of experience in Product Management, Product Operations, Process Management, Program Management, Risk Management or Project Management
2+ years of experience leading horizontal projects in a large complex organization
PMP, Lean, Agile or Six Sigma certification
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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