Salesforce Employee Data Analyst 

Mexico, Mexico City 

821374212

Job Category

Job Details

The responsibilities of the Employee Data Analyst include but are not limited to the following:

* Process Manager Self-Service (MSS) for all kinds of transactions on Workday
* Audit Global work authorisation (GWA) for new hires and international transfers
* Case management - case triaging, adhering to TAT, meet CSAT expectations
* Contract management and Background Investigation Process management
* Identify and Perform data audits to ensure meeting clean data requirements
* Create and analyse various HR reports and monthly, quarterly dashboards
* Support our centralised knowledge base within our employee portal; identify and close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees
* Maintain appropriate level of process, program, and policy knowledge in order to assist Employees and Managers
* Act as point of contact and subject matter expert(SME) for all things related to worker data, ensuring data integrity and global standardisation of key processes and transactions. Support team members as part of SME role
* Proactively identify process improvements and process redundancies, and collaborate towards an improved and more productive process that enhances the employee experience
* Participate in testing(UAT) and implementing system upgrades and rollout of new features
* Own data integrity of all employee change transactions by following the outlined peer review/audit process
* Ensure compliance with audit requirements by completing work correctly and timely
* Provide superior customer service to employees using our customer service portal by resolving Tier 2 queries
* Liaise effectively and collaboratively with stakeholders and other support teams to resolve issues
* Participation in related projects such as Mergers and Acquisitions, System related projects, and other project roll outs
* Work collaboratively across a global team to continuous improvement
* Bring process optimisation ideas to meet our efficiency goals
* Process transition from COEs and Regional teams to GOC

Required skills/experience:
* 5-6 year's work experience in an HR Data Management or HR operations role
* Experience with Workday and global HR Systems
* Must have strong understanding of data integrity and data privacy requirements
* Excellent verbal and written communication skills: concise, articulate, and confident
* Work effectively in a team environment
* Intermediate to Advanced knowledge of Excel
* Proven ability to diagnose a problem, informed by data and lead correction efforts
* Proven project management skills
* Exceptional customer service orientation
* Ability to prioritise competing priorities in a high-paced work environment
* Drives results and is solutions-oriented
* Ability to maintain confidentiality in all aspects of job responsibilities
* Exceptional time management, organisational, prioritisation and follow-up skills

Requirements For Success:
1. Problem Solving: uses rigorous logic to understand hidden problems and identify effective solutions without adding complexity
2. Communication: Possess excellent presentation skills and comfort presenting to upper management
3. Priority Setting: Ability to work well under pressure, handle multiple tasks in a fast-paced environment
4. Customer Focus: Ability to work cross-functionally and manage multiple responsibilities with tight deadlines
5. Detail Oriented: Focus on data accuracy and system integrity
6. Trust: Demonstrated ability to handle highly sensitive data

If you require assistance due to a disability applying for open positions please submit a request via this

Posting Statement