Capital One Manager Retail Bank Product Communications United States, Virginia, Arlington 774159662
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We’re looking for an experienced communicator who can bring fresh ideas to the table for how to connect leaders in new ways and create meaningful communications that promote associate engagement and drive value for the business. You will be responsible for evaluating opportunities, driving communications strategies from start to finish, and preparing content for both internal and external audiences. You should be knowledgeable in providing communications counsel that is backed by channel metrics and associate feedback, comfortable and well-versed in speaking to leadership teams, and willing to partner with HR, chiefs of staff, and other stakeholders to most effectively drive communications. Additionally, you’ll support large scale projects, events, and internal campaigns. Judgment, influencing and problem solving are your superpowers. At your core, you care about our associates and want to create an inclusive, appreciative and fun environment for them.
Key responsibilities will include:
Develop and implement a communications strategy that: 1. helps build the head of Retail Bank Product’s brand internally and externally, and 2. brings the Retail Bank Product team and Bank narratives to life.
Be a creative storyteller who curates engaging experiences including leadership gatherings, all-employee meetings, digital/video storytelling and special events.
Serve as a strategic partner to other executive communicators and chiefs of staff to plan and prepare effective, thoughtful, and engaging internal communications that educate, inform, connect with, and inspire leaders and employees.
When necessary, lead change management communications in support of the business.
Draft leader talking points and review presentations.
Provide counsel on communicating business strategy, elevating leadership profiles, managing issues, and implementing corporate initiatives.
Evaluate performance for communications based on real-time metrics and other leading key performance indicators; recommend refinements to communications strategies, messaging, and new feedback mechanisms, as needed, based on ongoing assessments.
Partner with and influence internal partners as needed in the best interests of the business and its employees.
Here’s what we are looking for in you:
Strong business acumen and customer-orientation and proven track record of collaborative work relationships.
Great judgment with ability to work with a high level of autonomy.
Excellent writing and story-telling skills.
The ability to distill complex content into clear, concise, and engaging communications.
Experience managing issues, crisis communications, and organizational change communications.
Outstanding time management and organizational skills, with an ability to consistently execute multiple, and sometimes competing, activities and complex projects to high quality conclusion, on-time.
Highly motivated - an eagerness to learn and become an expert on the business to better inform your communications strategy and deliverables
Basic Qualifications
Bachelor's Degree or military experience
At least 5 years of experience in developing and implementing integrated communication strategies to drive organizational change
At least 5 years of experience in partnering with c-suite executives on communications that support organization objectives
At least 5 years of experience in oral and written communications
At least 5 years of experience in managing multiple projects
At least 5 years of experience in managing communication channels to manage organizational change and create feedback loops between leaders and subordinates
Preferred Qualifications
Masters Degree in English, journalism, communications, marketing, writing, or public relations
2+ years of experience in financial services, technology, or other highly regulated industry
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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