Salesforce GBGA Senior Business Analyst 

United States, Indiana, Indianapolis 

706437723

Job Category

Job Details

help improve processes and efficiency in Salesforce by understanding business needs, capturing the project requirements, andcollaborating/communicatingwith stakeholders to support development and implementation of the Salesforce solution.BAs work effectively with both people and information to facilitate a solution to a problem.We are looking for someone who can hit the ground running to manage multiple responsibilities and projects, while producing high-quality work in a fast-paced environment.
Senior BA Responsibilities:

• Technology Implementation Projects
  • Work with business teams and business process teams to understand business needs and translate into clear, detailed requirements
  • Advocate on behalf of business stakeholders to ensure that proposed solutions meet the business requirements and provide a positive user experience
  • Drive systems-related project execution in direct partnership with IT (system administrators and development scrum teams); document business results achieved through solution implementation
  • Lead UAT business planning and execution. Review QA and write UAT test scripts. Manage UAT with end-users including coordination and user acceptance sign-off
  • Partner with project stakeholders, IT, and System Administrator teams to plan and prepare for Go-Live and post-go live support
  • Participate in end-to-end implementation planning including project management, issue management, communication, and change management. May engage with ChangeManagement/Communicationsteams to plan for and review change management content for project launches
• Business Program Support
  • Create and update materials used for training and advocacy purposes for the programs. Provide training and create opportunities for engagement with program stakeholders and participants.
  • Support ad-hoc and monthly reporting based on program engagement and other key performance indicators to share with ELT

A typical day may include:

• Writing business requirements and creating a process flow, then reviewing with a project member for feedback
• Setting up and facilitating meetings to understanding business pain points, then synthesizing the meeting and sending out meeting decisions and action items
• Coordinating and leading UATs, writing test cases, and/or performing UAT in a sandbox for an enhancement
• Creating a project plan to define project timelines and align project stakeholders on the plan
• Reading existing documentation and running reports to look for insights in the data to investigate issues

Required Skills/Experience:

• 5+ yearsof Business Analyst experience, or focus in Project/Program management
• Executes complete work independently as a strong team contributor
• Structures own work to meet all deadlines, is able to shoulder additional workload, and adds value by exceeding original plans
• Attentive to others’ points of view and possesses good collaboration skills
• Demonstrates use of listening and questioning techniques to understand issues and problems
• Ability to develop strong relationships with team members and build a strong positive personal brand that fosters trust
• Ability to shift priorities, change style and respond with new approaches as needed to meet evolving business goals
• Experience with and understanding of the Salesforce platform; demonstrated knowledge of Salesforcecapabilities/potentialto provide solutions to business problems
• Demonstrated ability to break down a business process and break down into manageable steps.
• Strong documentation and communication skills for multi-stakeholder alignment, simplifying complex analysis through compelling storytelling slides, and producing high-quality documentation.
• Bachelors’ degree in business, computer science or related field
• Proficient in Google Slides and Sheets, Lucidchart or Microsoft Excel and PowerPoint
• Ability to become a trusted advisor with key stakeholders
• Team player with collaborative methods of engagement, and an inquisitive, positive, roll-up sleeves attitude.
• Familiarity with Salesforce or software implementation lifecycle
• Attention to Detail: hashtag (#) your favorite Salesforce capability/feature that you use most often in solving business problems somewhere on your resume.
• Ability to synthesize business pain points andpeople/process/technologyissues to formulate proposals to remediate them

• Sales Operations or Business Operations experience is a plus
• Proven success and experience with a complex, enterprise-wide project
• Systems Analyst or Consulting experience

Desired Skills/Experience:

• Advanced Knowledge of Business Systems and certifications

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