Salesforce Senior Renewals Manager 

United States, Georgia, Atlanta 

698949996

Job Category

Job Details

Responsibilities:

• Own, drive and manage the renewals process in collaboration with the account team

• Develop and execute win/win negotiation strategies for contract renewals that maximize contract value while protecting and enhancing customer trust

• Maximize account growth opportunities by playing an active role on the account team and helping to identify incremental opportunities upon contract renewal

• Provide accurate 90 day rolling forecasts for your assigned renewal region through accurate maintenance of renewal opportunities

• Leverage existing processes and reporting as well as performing detailed forensic analysis (usage and contract) for early identification of potential attrition

• Be the expert and provide mentorship to the extended team on efficient resolutions

• Work closely with Sales, Customer Success, Finance, Pricing, Legal, and the Renewals team to streamline the resolution process including notifications and approvals

• Responsible for creation of replacement contracts and detailed quotes with approvals.

• Provide renewals management with regular status updates, concise summaries of highly sophisticated issues and accurate transparency to forecasted attrition and escalate as needed

Minimum Requirements:

• 5+ years of demonstrated success in Sales, Renewals, Operations or Account Management

• Ability to work at a detailed level with multiple cross-functional internal collaborators as well as the customer to build a case and drive consensus

• Strong process management, financial acumen, and ability to apply strict policies.

• Strong analytical background with shown problem-solving skills

• Highly effective interpersonal skills and capable of explaining sophisticated situations clearly and credibly across all functions and levels of the organization

• Bachelors degree

Preferred Requirements:

• Experience with Salesforce.com CRM, Salesforce Reporting capabilities and Excel

• Experience working with a large global sales organization

• Experience negotiating complex multi-year services contracts

• Willingness and desire to take on additional tasks or pilot projects that are beneficial to the department or to the organization

• Completion of negotiation skills courses would be an asset

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Posting Statement

For Washington-based roles, the base salary hiring range for this position is $88,480 to $118,440. For Massachusetts based roles, the base salary hiring range for this position is $88,480 to $118,440.