Uber Merchant Financials Lead - Global Ops 

United States, West Virginia 

69770403

About the role

In this role, you will lead high-impact, cross-functional initiatives that enhance the end-to-end merchant experience—particularly around financial processes including payments and billing flows with our partners. You’ll act as a strategic advisor and operator, ensuring our systems and products are designed to support scalable, healthy financial relationships with merchants, laying the foundation for long-term growth and trust.

What you’ll do

• Partner with senior leaders to define the long-term vision for merchant platforms for the retail business, and lead in delivering scalable and merchant-centric solutions
• Champion Uber’s merchant financial solutions, representing merchant needs across product and engineering teams and serving as the business lead on company-wide initiatives to enhance merchant payments and billing infrastructure
• Develop and drive strategic recommendations, translating analytical insights into clear, actionable plans for leadership and cross-functional teams to improve merchant-facing systems
• Lead project execution and oversee cross-functional implementation of long-term improvements to merchant experience, data systems, and platform workflows with tech teams across Uber platforms
• Own the relationship with product teams, ensuring all merchant financial elements are accurately defined, protected, and integrated into new features
• Continuously identify gaps and opportunities to enhance Uber’s solutions that support merchant partners
• Conduct complex, high-impact analysis, investigating across data systems, stakeholders, and tools to improve operational excellence
• Manage stakeholders and alignment, coordinating across Product, Engineering, Legal, Operations, and Commercial teams to ensure merchant-focused financial solutions are prioritized and executed effectively

What you’ll need

• Bachelor’s degree in Business, Economics, Engineering, or a related field
• 7+ years of experience in strategy, fintech, operations, finance, consulting, or a related field
• Experience owning and delivering complex, cross-functional projects or programs with high business impact
• Excellent executive communication skills in English (written and verbal), with the ability to engage and drive consensus across leaders and technical/non-technical audiences
• Exceptional analytical and problem-solving skills
• Ability to translate complex problems into clear, concise, and practical solutions, with strong structure and attention to detail
• Strong stakeholder management skills
• Intermediate/advanced skills in SQL, Excel/Google Sheets, and data analysis

Bonus points

• Master’s degree in Business, Economics, Engineering, or a related field
• Experience in fintech or fast-growing tech environments
• Python skills and experience automating workflows

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .