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Salesforce MuleSoft Customer Success Manager United States, Indiana, Indianapolis 686661384
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Role Description
For our customers who wish to get the most value out of MuleSoft with an enterprise experience and the fastest support delivered by our most skilled experts, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile.Your Impact
● Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion.
● Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.
● Help your customers achieve their business goals and outcomes on the MuleSoft platform by:
Coordinating the completion of the Signature Success catalog of services as required for your customer.
● Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so customers can renew Signature Success.
● Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues.
● The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage, depending on the customer’s need.Minimum Requirements
● Minimum of 8 years of work experience in one or more of the following: Technical Customer Success, MuleSoft or iPaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture.
● Experience with MuleSoft and/or a relevant competing platform.
● 4+ years’ experience in management consulting services
Excellent communication and presentation skills, with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.
● Skills for analyzing technical concepts, translating them into business terms, and mapping business requirements into technical features.● Knowledge of software development process and design methodologies.
● Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects.
Note: This is an office-flexible role. The expectation is to be in-office 3 days a week when local to an office (Seattle, Bellevue, Chicago, Indianapolis, Atlanta, Austin, NYC).
Our Investment In You● World-class enablement and on-demand training - check outfor a sneak peek!
● Exposure to executive thought leaders with a passion for living our values
● Weekly 1:1 coaching with your leadership
● Fast Ramp mentorship program
● Week-long product boot campVolunteer Opportunities
We have a public-facing website that explains our various benefits for:
● Health benefits
● Financial benefits and perks
● Time off and leave policies
● Parental benefits
● Perks and discounts
● Visitfor the full breakdown
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Posting Statement
For Washington-based roles, the base salary hiring range for this position is $133,400 to $183,500. For Illinois based roles, the base salary hiring range for this position is $133,400 to $183,500.These jobs might be a good fit
