JPMorgan Technology Support II - Linux/Oracle 

United States, Florida, Tampa 

683058377

As a Technology Support II team member in the Commercial & Investment Bank, you will be responsible for supporting critical payments applications that are essential to our global banking operations. Propel operational success with your expertise in technology support and a commitment to continuous improvement. You will ensure the operational stability, availability, and performance of our production application flows, supporting several critical payments applications. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
• Improve operational stability and availability through participation in problem management
• Monitor production environments for anomalies and address issues utilizing standard observability tools
• Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
• Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Strong knowledge of Linux operating systems and Oracle databases
• Excellent problem-solving skills and the ability to work under pressure
• Strong communication and collaboration skills
• Ability to work independently and as part of a team
• Experience with DevOps practices and tools

Preferred qualifications, capabilities, and skills

• Experience with cloud technologies, Kubernetes, NoSQL database.
• Proficiency in scripting and programming languages (e.g., Python, Shell scripting) for automation purposes.
• Experience with Monitoring Tools such as Splunk, Grafana, Dynatrace, Datadog, Geneos, Cloud watch, OpenSearch
• Familiarity with ITIL processes and best practices