EY TechOps-DE-CloudOps-Azure IAM Engineer - Senior 

India, Telangana, Hyderabad 

658930055

We are seeking a Senior Azure Infrastructure Support Engineer to provide advanced operational support for enterprise-scale Azure environments. This role requires deep expertise in Azure infrastructure components, incident response, and automation, with a strong focus on security, reliability, and operational excellence. In addition to core infrastructure responsibilities, the ideal candidate will bring hands-on experience in IAM key management (SSH, PGP/GPG, PKI), contributing to secure access and encryption practices across hybrid environments.

Your key responsibilities

• Act as a senior escalation point for Azure infrastructure-related incidents, ensuring timely resolution and operational stability.
• Lead incident response and coordination for Azure infrastructure issues.
• Manage and troubleshoot Azure components including VMs, VNets, Load Balancers, and AKS.
• Conduct log analysis and diagnostics using Azure Monitor and OpenTelemetry.
• Own and execute SOPs and runbooks to manage infrastructure-related requests, issues, and remediation activities.
• Ensure proper access management, including IAM role validation, RBAC, and security configurations.
• Monitor and support containerized environments (AKS, Docker, Helm).
• Create, implement, and manage SSH and PGP/GPG encryption keys within the organization's security framework.
• Generate and manage keys via automation tools and store them securely in Azure Key Vault or Secrets Manager.
• Support key lifecycle operations across Linux environments (e.g., RHEL7).
• Ensure integration of key management with access administration infrastructure.
• Contribute to the design and deployment of IAM capabilities aligned with enterprise security standards.
• Monitor industry trends and assess their impact on key management policies and governance.
• Provide advanced support for key-related issues across platforms and environments.
• Collaborate with engineering and product teams to identify recurring issues and drive SOP/process standardization.
• Provide mentorship and training for junior engineers.
• Participate in shift handovers and governance meetings to ensure knowledge transfer and continuity.
• Proficient in scripting, identity administration tasks and VI Editor.

Skills and attributes for success

• Demonstrated expertise in handling complex troubleshooting and escalation scenarios across Azure infrastructure and IAM key management domains.
• Proficiency in Azure infrastructure components: VMs, VNets, Load Balancers, AKS.
• Experience with Azure Monitor, OpenTelemetry, and other observability tools.
• Familiarity with scripting (Python, PowerShell, Bash) for automation and diagnostics.
• Strong understanding of Azure IAM, RBAC, and cloud security best practices.
• Experience with ITSM tools like ServiceNow for incident and change management.
• Ability to create and refine SOPs, runbooks, and technical documentation.
• Collaborative mindset with strong communication and mentoring skills.
• Deep understanding of cryptographic key management and IAM protocols.

To qualify for the role, you must have

• 5+ years of experience in Azure infrastructure operations, IAM, or cloud support.
• Hands-on experience with Azure services including VMs, VNets, AKS, and AAD.
• Proven experience in managing cryptographic keys and IAM solutions.
• Experience in a 24x7 rotational support model.
• Undergraduate degree in a related field or equivalent combination of training and experience.
• Excellent problem-solving, documentation, and communication skills.

Must haves

• Cloud Platform: Azure (VMs, AKS, Blob Storage, AAD)
• Infrastructure Operations: Azure Security Groups, VNets, Load Balancers
• IAM & Security: SSH, PGP/GPG, PKI, Azure Key Vault, Secrets Manager
• IaC & Automation: Terraform/ARM Templates/Ansible
• Monitoring & Logging: Azure Monitor, OpenTelemetry
• Automation & Scripting: Python, PowerShell, Bash
• ITSM: ServiceNow or equivalent

Good to have

• Cloud Platform: AWS (EC2, EKS, VPC, IAM)
• DevOps Tools: Azure DevOps, GitHub Actions, AWS CodePipeline
• Containerization: Kubernetes (AKS/EKS), Docker, Helm
• Observability: Datadog, Splunk
• Audit Tools: Venafi, DigiCert

What we look for

• Enthusiastic learners with a passion for Cyber Security and Automation Practices.
• Problem solvers with a proactive approach to troubleshooting and optimization.
• Team players who can collaborate effectively in a remote or hybrid work environment.
• Detail-oriented professionals with strong documentation skills.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.