Uber Associate Program Manager - Uber Delivery 

United States, West Virginia 

656140586

About the Role

As awithin the, you’ll take ownership of strategic initiatives that aim to reduce customer defects and improve financial efficiency across our support ecosystem. You’ll bridge the gap between data and execution — analyzing key friction points, prioritizing opportunities, and driving projects with measurable impact.

What you'll do:

1. Lead the analysis and execution of initiatives to reduce Defect Rate (DR) across top issue categories in the region
2. Partner with CommOps, Product and Ops teams to implement scalable solutions with the focus on financial efficiency and operational impact
3. Translate analytical insights into executive-ready narratives that drive decision-making at the regional level
4. Connect the dots across datasets and teams to identify friction points and deliver improvements to the customer journey
5. Own and communicate project timelines, risks, and results to both regional and global stakeholders
6. Build and iterate prioritization frameworks and operational tools to support the team’s decision-making

Basic Qualifications

1. 3+ years of experience in program/project management, strategy, or analytics
2. SQL capabilities and fluency in data-driven storytelling
3. Demonstrated experience managing cross-functional initiatives
4. Strong communication and stakeholder management skills
5. Ability to prioritize in fast-paced, ambiguous environments

Preferred Qualifications

1. Experience in support, marketplace operations, or customer experience

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .