JPMorgan Dining Manager - Executive Events 

United States, New York, New York 

641806599

As an Executive Events Dining Manager at JPMC's Rockefeller Client Center, you will deliver exceptional white glove service to the firm's senior leaders and esteemed guests. This role requires a dynamic professional to manage high-level client interactions, oversee seamless operations, and execute priority receptions and events. You will lead a team of hospitality professionals, ensuring a welcoming environment and coordinating with departments like culinary and A/V to meet client satisfaction. Building strong relationships and maintaining service excellence are key, while ensuring compliance with all relevant standards and promptly resolving service-related issues.

Job responsibilities

• Deliver personalized white glove service to senior leaders and guests ensuring a distinguished experience.
• Anticipate and fulfill client needs and preferences.
• Ensure a welcoming and professional environment.
• Oversee the Executive Events operations, ensuring all services are delivered efficiently and to the highest standards
• Coordinate with various departments, including culinary, events, purchasing, and A/V to ensure client satisfaction is met.
• Lead and manage a team of hospitality professionals, fostering a culture of excellence and teamwork.
• Build and maintain strong client and stakeholder relationships.
• Represent the Client Center at events.
• Monitor, evaluate and enhance service quality, implementing improvements as necessary
• Address and resolve service-related issues promptly and effectively
• Ensure compliance with all relevant regulations, policies, and standards.

Required qualifications , capabilities and skills

• Bachelor's degree required.
• 5+ years managing in fine dining or luxury hotels;
• Ability to lift up to 30lbs occasionally.
• Available for early mornings, late nights, holidays, and long shifts; Capable of standing for extended periods.
• Strong computer skills, including Microsoft Office 360 and Event Management Systems.
• Exceptional interpersonal and communication skills, with the ability to interact effectively with senior executives and high-profile clients.
• Strong leadership and team management abilities.
• Detail-oriented with excellent organizational and problem-solving skills.
• Ability to work under pressure and manage multiple priorities simultaneously.

Preferred qualifications , capabilities and skills

• Members-only or private club/lounge experience a plus