Salesforce Lead Adoption & Enablement CX Specialist – Data Cloud 

United States, California, San Francisco 

636439984

Job Category

Enterprise Technology & Infrastructure

Job Details

We’re seeking ato partner closely with our content architect and content strategist. In this role, you’ll create impactful enablement resources—including documentation, Trailhead modules, videos, and other learning experiences—that improve customer adoption and drive success with Data Cloud.

What You’ll Do

• Collaborate with cross-functional teams—including developers, product managers, and subject matter experts—to create clear, concise, and engaging adoption and enablement content.

• Develop documentation, training resources, videos, and other assets tailored for both technical and non-technical audiences.

• Partner with content architects and strategists to ensure content aligns with our overall adoption and enablement strategy.

• Leverage AI tools for content creation, review, and research to drive efficiency and innovation.

• Continuously evaluate customer needs and feedback to refine and evolve our enablement resources.

Required Skills & Experience

• 5+ years of professional technical writing or content development experience, including creating videos, training materials, and other enablement content.

• Proven ability to explain complex technical concepts in simple, customer-friendly language.

• Strong advocacy for the customer experience, with a passion for building resources that solve real customer problems.

• Proficiency in using AI tools for content creation, review, and research.

• Excellent communication and collaboration skills, with the ability to give and receive constructive feedback.

• Growth mindset: adaptable, flexible, and comfortable managing shifting priorities.

• Strong team player who thrives in a collaborative, cross-functional environment.

• Ability to work effectively in a fast-paced environment while delivering high-quality content on time.

Desired Skills & Experience

• Experience with:

  • Source control software such as Perforce or Git

  • XML-based authoring tools such as Oxygen

  • Salesforce products

  • Agile development methodologies

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Posting Statement

to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For Washington-based roles, the base salary hiring range for this position is $127,200 to $213,800. For California-based roles, the base salary hiring range for this position is $138,800 to $233,200.