JPMorgan Technology Support Lead 

United States, Michigan 

620659346

As a Technology Support Lead at JPMorgan Chase in Corporate - Data Center Services, you will take on a leadership role to ensure the operational stability, availability, and performance of our production services. Your critical thinking skills will be essential as you oversee the day-to-day maintenance of the firm’s systems. This role will set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues, ensuring a seamless user experience.

Job responsibilities

• Media Regional Lead: Operates and take accountability for all aspects of Media for Data Centre Services.

• Legacy Data Restoration Support: Serves as the point of contact for legacy data restoration support.

• Risk & Controls for Media: Acts as the point of contact for risk and controls related to Media.

• Vendor Management: Manages vendor relationships as the point of contact for Media-related vendor management.

• Project Initiatives: Leads as the point of contact for all Media-related project initiatives. Strategy Planning and Execution: Plans and executes Media management strategy as the point of contact.

• Data Quality: Ensures responsibility and accountability for Media tool set data quality.

• Assessment Program Execution: Executes the Media assessment program with responsibility and accountability.

• CSA Testing Execution: Conducts Media-related CSA testing with responsibility and accountability.

• Process Awareness & Streamlining: Drives process awareness and streamline operations with responsibility and accountability.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
• Knowledge of production backup and media management environments.
• Experienced in managing small diverse technology staffing pools.
• Experience of working in a global team environment.
• Executive level written and verbal communication skills.
• Client, customer management focused.
• Proven vendor management experience.
• Process, Procedure development, execution.
• High level understanding of Incident management.
• Ensure operational excellence is met in all departments of role regional.

Preferred qualifications, capabilities, and skills

• Solid understanding of IT risk and controls requirements.
• Experience in working with legal & compliance depts.
• Solid understanding of data security requirements.
• Experience with tech asset mgmt. tool sets.