PayPal Sr Product Manager - Technical 

United States, California, San Jose 

589397010

As the Senior Product Manager for Service Experience Growth - Consumer, you’ll lead the service transformation for 400+ million PayPal users. You’ll define the strategy for proactive detection using sophisticated data models, real-time nudging, and self-service resolution that anticipates needs before the customer even contacts support. Working across engineering, design, data science, compliance, service and sales, you’ll build a system that makes consumers feel informed, in control, and cared for. Your work will directly impact NPS, contact deflection, and retention — and shape the trust users have in PayPal every day. If you thrive in complexity, move with urgency, and lead with purpose, this is for you.

lead keygrowthinitiatives that shape the future of service experience spanning across all PayPal products. As a product leader,you’lldefine strategy, execute roadmaps, and deliver capabilities that grow revenue, reduce friction, drive automation, and deliver exceptional outcomes.As single threaded owner of your portfolio, you will lead a team of engineers, analysts, designers alongside to define a near term roadmap and long-term strategy for our consumer service products. This will require exceptional verbal and written communication to influence peers and senior leaders with a bias towards clear, concise, and comprehensive documentation supported with evidence. You will become a subject matter expert in your area, continually identifying opportunities to improve our experiences, and advocating on behalf of the customer using data and strategic thinking.
Your day-to-day

• Define and execute the consumer growth strategy from service lens, identifying opportunities to improve signup, onboarding, and activation experiences.
• Advocate for a customer-first mindset by understanding user needs and pain points, ensuring solutions are scalable and impactful.
• Develop KPIs and key success metrics for growth initiatives, continuously monitoring performance and iterating for improvements.
• Author clear PRDs with measurable success criteria, rooted in real customer needs
• Partner across design, engineering, service and analytics to ship and iterate
• Own and optimize conversion funnels, A/B testing hypotheses to improve activation and engagement metrics.
• Lead cross-functional reviews, influence decision-making, and manageinterdependencies
• Operate with urgency and an MVP mindset, bias to validate and launch quickly
• Communicate progress, risks, and results clearly to executives and cross-functional teams.

What you need to bring

• Bachelors degree in a technical discipline, MBA a plus.
• 8+ years of product management experience, preferably in consumer growth, fintech, e-commerce, or a related industry.
• Proven track record of rapidly learning complex problem spaces, breaking them down into actionable work streams, and launching performant products that drive business value.
• Strong problem-solving abilities - you can cut through the noise and laser focus on what really matters
• Ability to smoothly transition between strategic and tactical thinking, equally comfortable planning at the global level as solving problems at the edge.
• Strong product thinking founded on defining and validating hypotheses, measuring results, and rapidly iterating to success.
• Excellent verbal and written communication skills
• Team player attitude with ability to interface and build relations at all levels

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $176,500 to $262,350

Any general requests for consideration of your skills, please