Salesforce Director Product Management Developer Experience Platform API 

United States, California, San Francisco 

58900517

Job Category

Job Details

Deep knowledge of, and experience with developer tools, including CI/CD pipelines, code version control systems (e.g. Git, GitHub), deployment strategies, and APIs, are required. Customer and operations empathy, as well as awareness of DevSecOps and API design best practices, are critical to success in this role.

Responsibilities:

• Using qualitative and quantitative research, deeply understand the developer experience marketplace and needs of internal and external customers. Translate those problem statements and opportunities into business cases, product strategy, and product requirements.

• Partner with product, engineering, and user experience teams, to deliver consistent incremental value to customers.

• Own the roadmaps for the developer experience (Flow) and Platform API (Web Services) teams, including the end-to-end customer experience for the product lifecycle from product inception to retirement.

• Help define the product value proposition and target audience messaging for go-to-market teams.

• Define clear product metrics and service level objectives (SLOs) to measure product success and quality of service.

• Partner with other product and engineering teams to prioritize API changes necessary for other product workstreams.

• As the product owner, represent the customer and other non-engineering stakeholders during epic planning, sprint planning, backlog grooming, and change management.

• Provide regular updates on product delivery, including risk management.

• Provide mentorship to more junior product management staff.

Key Competencies

• Working knowledge of SDLC best practices and industry standard developer tools and APIs, including CI/CD pipelines and version control software

• Experience with management of business-critical, developer-centric products at scale

• Working knowledge of open source DevOps tools (e.g. Terraform providers, Backstage) preferred

• 7+ years of product management experience, with a demonstrated ability to identify market opportunities, formulate product strategy, define and deliver products, and lead cross-functional teams

• Strong customer and stakeholder empathy. You'll need to balance multiple, at times conflicting, points of view, including those of the customer, marketing, finance, engineering, support, and business operations.

• Ability to work effectively and collaboratively with highly distributed, cross-functional teams

• The ability to say “no” with business justification and diplomacy. As a product manager for core platform components, you will need to balance multiple, competing product requests. There will be times when you will need to push back on lower priority work or adjust prioritization based on new information or strategic directives.

• Project management skills, including risk analysis and mitigation

• Experience with authoring user and technical documentation for audiences of varying technical competency

• Ability to author and deliver effective executive-level communications

• Experience with mentorship and/or teaching, preferably in a business setting

• For remote applicants, at least 3 years of demonstrated success in a remote role

• Extra credit for previous experience in a support, customer success, or professional services role for developer-centric products and/or services

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

, and our AI agents accelerate your impact so you can

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For Washington-based roles, the base salary hiring range for this position is $211,500 to $306,600. For California-based roles, the base salary hiring range for this position is $230,800 to $334,600.