Bank Of America Software Engineer - Call Recording Speech Analytics 

United States, New Jersey, Jersey City 

584837327

Job Description:

Job Description:

This job is responsible for developing and delivering complex requirements to accomplish business goals. Key responsibilities of the job include ensuring that software is developed to meet functional, non-functional and compliance requirements, coding solutions, unit testing, and ensuring the solution can be integrated successfully into the overall application/system with clear, robust, and well-tested interfaces. Job expectations include an awareness of development and testing practices in the industry.

Responsibilities:

• Codes solutions and unit test to deliver a requirement/story per the defined acceptance criteria and compliance requirements

• Utilizes multiple architectural components (across data, application, business) in design and development of client requirements

• Performs Continuous Integration and Continuous Development (CI-CD) activities

• Contributes to story refinement and definition of requirements

• Participates in estimating work necessary to realize a story/requirement through the delivery lifecycle

• Contributes to existing test suites (integration, regression, performance), analyze test reports, identify any test issues/errors, and triage the underlying cause

• Performs spike/proof of concept as necessary to mitigate risk or implement new ideas

• Technical Estimates & Timelines:Based on requirements analysis and high-level design establishes the technical estimate of the work effort that is then passed to Project manager.

• Implementation, Configuration & Testing:Coordinates activities with vendor partners, Completes configuration changes to the system and completes unit testing of the solution implemented.

• Production Support: Supports product until it goes live and then formally provides a hand off to L2 and L3 teams.

Required Qualifications:

• 5+ years significant hands-on technical experience in engineering and implementing call recording and speech analytics solutions

• Quickly adaptable to learn new systems, technologies, and business knowledge

• Satisfactory technical writing skills, ability to create and maintain project and product documentation

• Strong foundation of programming fundamentals

• Understanding of computer networking concepts and SQL

• Strong knowledge of software installation and distribution technologies and methodologies

• Experience with deploying and integrating through formal productive delivery channels, release concepts

• Ability to work independently, taking initiative, displaying self motivation and dedication

• Ability to work in a team environment with a consistent process oriented methodology

• NICE Platform Suite- Call recording and Analytics

• Understanding/experience with web application communication protocols - SOAP, HTTP, XML etc

Desired Qualifications:

• Knowledge of banking systems & applications

Skills:

• Application Development

• Automation

• Collaboration

• DevOps Practices

• Solution Design

• Agile Practices

• Architecture

• Result Orientation

• Solution Delivery Process

• User Experience Design

• Analytical Thinking

• Data Management

• Risk Management

• Technical Strategy Development

• Test Engineering

: Bachelor’s degree or equivalent work experience.