F5 Security Support Engineer II 

Poland, Masovian Voivodeship, Warsaw 

522430790

Our Security as a Service (SaaS) Security Operations Center (SOC) is the epicenter of dynamic security events; clients under siege daily, with new attacks and attack vectors evolving continuously.

You will partner collaboratively with seasoned engineers to keep our customers safe and stop attackers cold, around the clock. As part of a Global SOC team, you will be responsible for managing cloud-based security systems on behalf of F5 clients, providing real time protection, detection, mitigation, and resolution of security events. The SOC DDoS Analyst is a master of identifying DDoS attacks and is a skilled security defender.

Attractions of the Job

You will work side-by-side with some of the finest security Engineers in the world, leveraging the best security products available, defending against attacks in real-time, analyzing industry trends, and innovating new protections against a variety of evolving threats and vulnerabilities.

What will you do?

• Take proactive and reactive steps to mitigate Layer 4-7 security threats against F5 clients

• Interact directly with F5 clients who are under attack via phone, email and/or ticketing systems

• Provide proactive and real-time guidance to customers on network configuration, security protocols, and defensive security response

• Document activities taken in incident management systems, knowledge base, or ticketing systems, as required

• Establish yourself as a trusted security advisor internally and externally

• Assist F5 clients with onboarding and provisioning

• Engage and support cross-functional teams

• Investigate new attacks andvulnerabilities

• Appropriately manage time and customer issues based on issue severity and business needs

• Collaborate with Product Management and Development on requirements and product release activities

• Identify, define, and implement process and procedure improvements

• Ensures documented processes and procedures are relevant and up to date

Minimum Qualifications

• 2-5 years’ experience in the Information Security or network security field.

• Ability to excel in a dynamic, challenging, security-oriented operations environment

• Undaunted by, and quickly capable of, coming up to speed on new and developing technologies

• Must be able to communicate technical and operational details fluently in English (written and oral)

• Excellent customer service skills

• Robust troubleshooting and problem-solving ability including analytical thinking and a strong attention to detail

• Experience with global routing and networking technologies

• Skilled understanding of HTTP

· Technicalknowledge of, and experience, troubleshooting TCP/IP networks

• Fundamental Linux skills

• Knowledge of Layer 7 DDoS attack mitigation

• Ability to perform log file analysis

• Ability to develop creative, efficient solutions to complex problems

Skills & abilities you'll be improving:

· Abilityto excel in a dynamic, challenging, security-oriented operations environment

· Undauntedby, and quickly capable of, coming up to speed on new and developing technologies

• Must be able to relay technical information to customers with different levels of technical competence

• Experience supporting corporate customers in production environments, working with relevant technologies

• Experience working with Customer Support and Service Management portals, including provisioning, reporting, and configuration

• Comfortable working with moderate supervision

• Ability to develop creative, efficient solutions to complex problems

• Detailed protocol analysis using tools such as tcpdump, tshark, and Wireshark

• Packet manipulation and crafting using tools such as hping, scapy, and iptables

• Traffic generation and replay using tools such as apachebench and tcpreplay

• Possess a strong drive to continually learn, always asking “Why?”

• Work well in a customer-event driven environment with little day-to-day oversight

Preferred Qualifications

• Prior Network Security, SOC, or NOC experience

• B.S. in Information System Security or related degree

• Background inSecurity IncidentResponse

• Information Security/Computer Science degree, or equivalent experience

• Familiarity with a programming or scripting language

• Fluency in additional languages

• Experience with F5 hardware and software (Big-IP, TMOS, iRules, iApps, iControl, etc.)

• Familiarity with a programming or scripting language.

• Experienced in common enterprise network technologies

Work Environment

• Duties require the ability to utilize a computer, communicate over the telephone and read digital material

• Working in an environment where work hours are scheduled shifts in a full-time position

• This role may be required to work outside of core business hours including early morning, late evening, overnight, weekends, and holidays

• May be required to travel (5%), including possible international travel

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

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