Uber Operations Manager Merchant 

United States, West Virginia 

518608279

About the Role

As an Operations Manager, you will play a key role in shaping strategy, driving our team in executing it, and helping merchants grow on our platform while optimizing delivery operations within our Merchants vertical. You’ll design and lead high-impact projects and experiments to drive both growth and operational efficiency.

What You'll Do

• Define the merchant strategy for the West Territory, setting priorities and goals across key workstreams to turn strategy into action.
• Drive alignment across Commercial, Finance, Product, and Central Operations teams to ensure cohesive execution.
• Focus on accelerating merchant growth, improving operational performance, and reducing churn.
• Lead and own critical workstreams, serving as a catalyst in high-impact areas alongside local Commercial teams.
• Get hands-on by building tracking tools, dashboards, and actionable insights to unblock progress and drive fast alignment.

Basic Qualifications

• Minimum 2 years of professional work experience in a related field (consulting, investment banking, technology, operations, strategy, or analytics)
• SQL and Excel proficiency
• Bachelor's degree

Preferred Qualifications

• 2-4 years of professional work experience in a related field, such as consulting, investment banking, strategy, operations, or analytics
• Strong Excel/Google Sheets or SQL proficiency
• Experience problem-solving and proposing unique solutions to complex issues
• Experience with quantitative data analysis to provide deep measurable insights
• Strong experience building and executing complex processes
• Strong communication and presentation skills, including experience presenting data & insights to a sophisticated audience
• Strong collaboration and stakeholder management skills - building deep, trust-based relationships with teams and cross-functional partners
• Strong business judgment and critical thinking skills with the ability to use data to develop strategies and make decisions quickly
• Ability to thrive in a fast-paced and ambiguous environment

For San Francisco, CA-based roles: The base salary range for this role is USD$106,000 per year - USD$118,000 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link .