Salesforce Director Product Marketing Contact Center 

United States, Illinois, Chicago 

512527382

Job Category

Marketing & Communications

Job Details

• A strong background in telephony and the contact center space.
• A deep understanding of the ecosystem and market trends.
• A proven ability to create impactful messaging and launches that resonate with decision-makers.

Responsibilities

• Develop compelling messaging and value propositions that highlight the innovation and impact of Service Cloud Voice and Contact Center—tailored to resonate with business audiences.
• Create industry-specific thought leadership content such as webinars, blogs, customer stories, and case studies to build market awareness and drive demand.
• Lead high-impact product launches that excite customers, influence analyst perception, and clearly articulate Salesforce’s leadership in the contact center space.
• Partner with go-to-market teams to translate product and industry strategies into effective sales plays, enablement programs, and pipeline-driving campaigns.
• Deliver audience-tailored presentations that inspire prospects, customers, and internal stakeholders to embrace the value of Service Cloud.

Required Skills:

• 8+ years of experience in product marketing, industry marketing, or corporate marketing, ideally within enterprise SaaS or B2B technology.
• 5+ years of deep expertise in the contact center, telephony, or CCaaS (Contact Center as a Service) space, with a strong grasp of industry trends and customer needs.
• Proven ability to develop strategic messaging and positioning for complex technology products that resonate with business decision-makers.
• Exceptional communication and presentation skills , with confidence presenting to executive stakeholders, cross-functional teams, and external audiences.
• Demonstrated experience creating a variety of high-impact marketing assets, including product demos, pitch decks, customer stories, and thought leadership content .
• Data-driven mindset with a track record of using insights to inform strategy and consistently achieve measurable outcomes.

Preferred Skills:

• Hands-on experience with Service Cloud Voice and deep expertise in the contact center, telephony, or CCaaS market.
• Proactive and results-oriented , with a strong ability to take initiative, drive projects forward, and lead effectively in fast-moving or ambiguous environments.
• Positive, growth-minded attitude that brings creativity, collaboration, and a continuous desire to learn and improve.

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Posting Statement

For Washington-based roles, the base salary hiring range for this position is $177,600 to $257,600. For Illinois based roles, the base salary hiring range for this position is $177,600 to $257,600.