JPMorgan Lead Technical Product Manager 

India, Karnataka, Bengaluru 

481364574

Job responsibilities

• Develop the Clearing Client Service offering.
• Provide a flexible approach in order to support the Prime Financial Service businesses in a continually changing market environment.
• Answer incoming margin settlement requests sent by clients, comparing them to JP Morgan's exposure and agreeing on the amount and type of asset to be moved.
• Follow up on any counterparty failed settlements and investigate of disputed/uncovered margin requirements.
• Provide timely resolution of incoming queries regarding a client’s portfolio
• Escalate of issues.

Required qualifications, capabilities, and skills

• Client Services experience
• Problem solver with the ability to assist in the development of solutions for clients and a strategic thinker, able to review and implement process improvements.
• High level of accuracy and attention to detail is required and highly numerate with good keyboard and core system (Outlook, Excel, Word) skills.
• Must possess heightened communication skills, as the role involves detailed interactions across multiple lines of business and core processing areas.
• Confidence to meet with client's and deliver feedback on data relating to the clients interactions with the team
• Ability to work an 11am-7pm shift two days a week (Friday rotation). Other three days core 9am-5pm UK.

Preferred qualifications, capabilities, and skills

• Transferable history partnering with internal parties and senior/demanding internal clients and effective relationship building with a wide variety of stakeholders, for example; Clients, Credit Execs and Business Partners.
• Preferable knowledge of OTC Derivative products, Futures and Options, or similar background.