Td Bank Bilingual Contact Centre Representative Canadian Banking Easyline 

Canada, Quebec, Montreal 

470353706

Department Overview

is at the heart of everythingwe doa day,have opportunities to grow and

As the voice of TD,with accountinquiries orresolving an issue byrecommending a TD product or service,help us offersupport to ourwhenever they need it

As a valued member of our Contact Centre Team, you will:

• Make people’s day:strive to deliver anexceptionalcustomer serviceexperienceby offeringfriendlysupport through your knowledge of TD products,servicesand solutions.

• Solve problems efficiently:r

• Achieve your goals:consistently reach performanceobjectives, includingcustomer experience survey results, adviceandquality goals, compliance regulations,and productivity targets

• Never stop learning:activelyparticipatein ongoing training and coaching supportto helpyoucontinue togrow anddevelopin yourrole

What You Need to Succeed

proud to work with a group of diverse colleague. If you have relevantmentioned below, tell us about it in your resume or cover letter.

• High School Diploma or equivalent

• Bilingual –(French & English)

• Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)

• Ability tomultitask and navigate through computer systems,applications, and multiple screenswith speed andaccuracywhile balancing performance to meet a variety of metrics

• igital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.)

• Flexibility, resiliency, and a positive attitude when responding to challenging situations

• Ability toworkbothindependentlyand aspart of a team

• when managing sensitive customer information in alignment withRegulatory and Compliance guidelines related to servicing and sales practices

Language Requirement

This position requiresoutside the province of Quebec or whorequireservices in a language other than French.

interested in a specific career path orcertain skills, wewant to help you succeed.have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and avariety of mentoring programs to help you unlock future opportunities.committed to helping youopportunities that support your goals.

Training & Onboarding

We will provide in-person training and onboarding sessions to ensure thateverything you need to succeed in your new role.

Our Values

At TDand colleagues, andshare a set of valuesand a Culture of Care

A caring and supportive culture that promotescolleague well-being is. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial,and mental/emotional. In addition, we champion a safe,and supportive work environment to help colleagues feel a sense ofmore likely totheir best.

Total Rewards Package

well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

How We Work

At TD, we believe in-person connectionsgreat worknsite andemote. Wherever our colleagues are working,

At TD,committed to fostering an environment where all colleagues are encouraged to bring theirselves to work, experience

National Occupation Classification (NOC) Code

14201 – Banking, insurance and other financial clerks (NOC)