Ebay Sr. Director C2C 

United States, California, San Jose 

458163377

• end-to-end global C2C strategy , focused on driving seller acquisition, retention, and engagement.

• Own the value proposition for C2C sellers and buyers, ensuring a clear, simple, and scalable experience across all markets.

• Align cross-functional teams on global C2C priorities, balancing strategic intent with executional feasibility.

• Lead development and execution of global programs including:

  • AI-powered listing flows and automation

  • Pricing and promotional strategies

  • Seller trust features such as verification and pay-at-pickup

  • Local transaction enhancements and fulfillment solutions

• Create and drive a global C2C playbook that captures best practices and ensures consistent experience across regions.

• Serve as the go-to leader for C2C business performance, with accountability for GMV growth, CSAT, conversion, and seller health KPIs.

• Translate customer insights and market trends into roadmap priorities; collaborate with Product and Marketing to launch and scale initiatives.

• Partner with legal, policy, and comms teams to ensure smooth go-to-market and adoption of key programs.

• Represent the voice of the global C2C customer in executive forums and decision-making processes.

• Build and lead a high-performing team, fostering a culture of curiosity, performance, and inclusivity.

Qualifications

• 10+ years of leadership experience in e-commerce, digital marketplaces, or consumer platforms.

• Demonstrated success in defining and executing global strategy across complex organizations.

• Experience leading cross-functional initiatives spanning product, marketing, operations, and customer experience.

• Deep understanding of consumer and seller dynamics in two-sided marketplaces.

• Strong analytical mindset with comfort in using data to inform decisions, develop business cases, and track KPIs.

• Proven track record of leading through influence in matrixed, global environments.

• Exceptional communication, organizational, and stakeholder management skills.

• Strong team leadership experience, with ability to develop and inspire diverse, high-performing teams.

• Experience in buyer and seller trust, fulfillment, payments, or other marketplace infrastructure.

• Familiarity with system architecture, APIs, and Agile product development environments.

• MBA or advanced degree preferred.

The base pay range for this position is expected in the range below: