Citi Group Operations Analyst - Foreign Exchange Entry Level United Kingdom, Northern Ireland, Belfast 427136205
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The role entails ensuring that all trades for Foreign Exchange product are settled in a timely manner and the resolution of queries covering all areas of pre-settlement matching, settlement processing and post-settlement investigations.
Key Responsibilities:
- Responsible for processing of large volumes of high value transactions
- Ensuring established controls and procedures are adhered to.
- Capable of making appropriate decisions in line with critical deadlines, high value of trades and sensitive clients.
- Manage all exceptions to KRI’s
- Ensuring that all deadlines are met, all unmatched and failed trades are investigated and satisfactorily resolved
- Continuous liaison with Internal and External clients and counterparties, including escalation, resolution and appropriate follow up.
- Maintain a high level of client service and support, to external clients/counterparties, other market participants and key Citi staff.
- Build strong relationships with other areas, including regular communication with the front office/trading floor.
- Ensures the quality and service of own work
- Applies working knowledge of technical and professional principles and concepts and in-depth knowledge of team objectives.
- Applies knowledge to provide value-added perspectives or advice. Interprets data and contributes to recommendations for process improvement.
- Ensuring personal compliance while applying critical thinking to all controls and procedures in place in the department, looking to not only follow them but improve them where possible.
Knowledge/Experience:
- Work experience in the Financial Services Industry is a benefit, but not a necessity.
- Customer/Client service experience.
- Well-developed ability in managing competing priorities, working to deadlines and delivering results.
- Building positive working relationships
- Identifying issues and developing corrective actions.
Skills:
- Computer literate with an ability to grasp several in house systems quickly and use Microsoft office (Excel, Word, Outlook)
- Communication Skills - Ability to detail issues, in writing, in a clear, accurate and concise manner.
- Resilience and adaptability – managing multiple competing demands
- Demonstrates sound judgement and professionalism in decision making/problem solving, understanding importance of escalation
- Fluency in a second language may be an advantage
Qualifications:
Mandatory
- GCSE “A” Level standard or equivalent
- Numerical skills
Desirable
- Bachelor’s degree
- Industry exams e.g. FSA module exams or a full affiliate status
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
- Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
- A discretional annual performance related bonus
- Private medical insurance packages to suit your personal circumstances
- Employee Assistance Program
- Pension Plan
- Paid Parental Leave
- Special discounts for employees, family, and friends
- Access to an array of learning and development resources
Time Type:
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