Bank Of America Sr Fulfillment Advisor 

United States, Illinois, Chicago 

416911647

This job is responsible for acting as the primary interface to a small portfolio of high revenue and complex Treasury clients. Key responsibilities include leading, directing, influencing, and coordinating implementation of highly complex, treasury, cash management, card, merchant and depository products and services, while leveraging subject matter expertise. Job expectations include using sound judgment and discretion for decision making on escalated matters, while driving operational excellence and providing key input to process improvement initiatives.

Responsibilities:

• Troubleshoots, researches, and responds to internal client team requests for resolutions -Leverages key stakeholders to drive process improvement and operational excellence
• Provides coaching to teammates relative to productivity, client satisfaction, and problem resolution
• Resolves complex escalations using sound judgment and decision making

Required Qualifications:

• Treasury Experience with demonstrated increasing roles of responsibility
• Possess excellent oral/written communication skills
• Microsoft Office Proficiency displayed – Word, Excel, Power Point
• Demonstrated leadership ability

Desired Qualifications:

• Strong network and stakeholder management
• Demonstrated competencies in effective client management
• Ability to drive to resolution at speed with consensus
• Project management experience / 6 Sigma Green Belt certification
• Experience leading operational change

Skills:

• Attention to Detail
• Client Management
• Critical Thinking
• Customer and Client Focus
• Oral Communications
• Account Management
• Adaptability
• Analytical Thinking
• Coaching
• Written Communications
• Active Listening
• Collaboration
• Influence
• Problem Solving
• Stakeholder Management

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1st shift (United States of America)