Bank Of America Treasury - Senior Quality Analyst Bilingual 

United States, Florida, Miami 

402032053

Responsible for performing quality audits and/or for reviewing evaluations completed by team managers. Ability to analyze and understand data and translate into coaching feedback by providing feedback to team managers and as input to formal associate education. Understand and determine if associate actions and decisions are in accordance with regulatory requirements and impacts to quality scoring. Identify trends, escalate problems, and take action. Communicate with leaders on team performance and trends. May organize review sessions for leaders and employees to identify strengths and opportunities out to ensure process/scoring consistency. Share best practices. Typically requires 2 to 4 years of related experience.

Required Qualifications:

• 1+ years of experience working with customers (internal/external)
• Experience interpreting quality assurance standards and procedures for the organization.
• Abilityto understand
  quality control
  processes and methodologies.
• Strong decision-making skills and problem-solving skills
• Excellent verbal and written communication skills
• Ability to engage with individuals at multiple levels of the organization, begin a conversation, build rapport, and handle objections
• Proficient computer skills and ability to utilize multiple systems
• Comfortable with fast-paced environment with ongoing change and learning newtechnology/processes.

Desired Qualifications:

• Bilingual – English / Spanish (Portuguese a plus)
• 1-2 years of experience in the Banking/Financial/Audit industry
• Ability to adapt to ongoing changes and new technology platforms.
• Experience in receiving and implementing performance feedback and coaching
• Self-motivated and results-oriented with excellent organizational skills

Skills:

• Claims Management
• Controls Management
• Monitoring, Surveillance, and Testing
• Policies, Procedures, and Guidelines Management
• Quality Assurance
• Attention to Detail
• Investigation Management
• Problem Solving
• Risk Management
• Written Communications
• Adaptability
• Process Management
• Process Mapping
• Project Management
• Reporting

High School Diploma / GED / Secondary School or equivalent

2nd shift (United States of America)