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Applied Materials SW Tech Support Engineer India, Karnataka 378094153
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Whatyou'll be doing:
Function as a technical support Tier for SW issues
Function as a technical support Tier for SW issues
- Support all customer tool issues that don’t require code changes.
- Independently resolve customer complex issues by analyzing product and system/computing issues (SW, IT, Computing, databases)
- Provide troubleshooting plans and technical solutions to field and Tiel-1 Tier-2 teams.
- Reproduce customer issues on internal systems. Perform Root Cause Analysis.
- Proactively identify points of failure and drive for resolution.
- Take part in SW development road map milestones, new features reviews, and customer demos.
- Create and maintain the lab environment and perform Dry-run activities for new SW versions.
- Actively participate in new products introduction discussions.
- On-site Projects:
- Perform new installations/SW upgrades on customer semiconductor fabs.
- Troubleshoot complex cases and field support teams.
- Support Infrastructure:
- Develop training programs for field engineers and end users.
- Proactively drive support-related feature developments within the team.
- Initiate Support-related Specs, improvements, utilities and Document solutions, procedures, best-known methods
- Self-Learning capability and passion to learn new technology.
- Good understanding of networking, Linux systems, docker, Kubernetes, ArgoCD, Observability tools and containerization.
- Proven experience 5- 10yrs in learning and understanding multi-disciplinary, large-scale systems
- Willingness to travel up to 30%
- Excellent English – verbal and written
- Advantage: Certifications in AWS , Azure, or Kubernetes will be preferred.
- Advantage: Code debugging skills.
- Advantage: Experience in SW development / SW testing and integration
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