JPMorgan IPB EMPLOYEE & CLIENT EXPERIENCE - ASSOC 

India, Karnataka, Bengaluru 

32810883

Job Responsibilities:

• Apply advanced analytical skills to interpret complex datasets, independently conducting and following up on analyses.
• Ensure accuracy and timeliness in data analyses, taking initiative in problem-solving and decision-making to drive project success.
• Articulate complex data findings effectively to diverse stakeholders and work collaboratively with cross-functional teams to align insights with business objectives.
• Utilize Qualtrics for designing surveys, collecting data, and conducting analyses to provide insights into customer experiences and feedback.
• Collaborate with senior leaders to drive strategic priorities and engage with global stakeholders to address challenges and implement best practices.
• Participate in initiatives to enhance business processes, identify and mitigate risks, and ensure operational integrity.
• Lead multiple projects with a focus on timely completion, while building strong relationships with stakeholders and facilitating effective communication.

Required Qualifications, Skills, and Capabilities:

• Educational and Professional Background : Holds a Bachelor’s/Master’s degree with over 9 years of relevant experience, having experience in client survey, employee/ client relationship experience or related background.
• Technical Expertise : Proficient in Qualtrics, Tableau, Alteryx, Python, and Advanced Excel for data manipulation, analysis, and survey design.
• Communication and Synthesis : Strong communication skills with the ability to synthesize work into executive summaries and reports, effectively conveying complex information.
• Detail-Oriented and Proactive : Organized approach to controls and risk management, with a proactive attitude and ability to provide value-added support to business partners.
• Problem-Solving and Analytical Skills : Structured problem-solving skills with proficiency in detailed analytics and issue identification, enhancing reporting processes using BI tools.
• Business Acumen and Stakeholder Collaboration : Strong business acumen and technical literacy, with the ability to collaborate effectively with senior stakeholders and understand market trends.
• Leadership and Adaptability : Proven experience in business and project management, with excellent leadership, communication, and interpersonal skills, capable of thriving in a fast-paced, dynamic environment.

Preferred Qualifications, Skills, and Capabilities:

• Collaboration and Timely Delivery : Experienced in working with development teams to ensure the timely delivery of reporting platforms and dashboards.
• Process Improvement and Innovation : Skilled in identifying areas for process improvement and enhancing efficiencies through innovative ideas and solutions.
• Adaptability and Independence : Capable of working under minimal supervision and adapting to demanding environments, maintaining a detail-oriented and results-focused approach.
• Communication and Design Rationale : Strong ability to articulate and demonstrate thoughtful rationale in design decisions, with an emphasis on detail-oriented and results-focused work.