Ebay Senior Consumer Insights Manager 

Canada, Ontario, Toronto 

326192607

You will also lead the Global Consumer Insights Categories team. In this role you will manage 2+ other researchers and create synergies across other categories.

What you will accomplish:

Consumer Insights Strategy & Execution

• Translate business questions into research strategies, designing primary and secondary research (qualitative & quantitative) to uncover consumer needs.

• Partner with internal and external researchers and lead cross-functional, global research projects to influence customer acquisition, retention, and engagement.

• Synthesize primary research, behavioral data, and analytics to create an integrated view of consumers, potentially advising segmentation, product development, and go-to-market strategies.

Storytelling & Communication

• Synthesize and distill insights into compelling, executive-level narratives, and present research findings with confidence, clarity, and impact.

• Partner with cross-functional teams to champion customer needs, ensuring a deep organizational understanding of their behavior and preferences.

Executive Partnership & Business Impact

• Establish a regular cadence of executive insights discussions.

• Build trusted relationships with senior leaders in Product, Marketing, Operations, and Strategy, to understand their challenges and priorities, define research roadmap, and drive actions through insight delivery.

• Drive thought leadership and influence global decision-making by ensuring insights are culturally and regionally relevant while maintaining global consistency.

Team Leadership:

• You will be an experience leader of 2+ other insights team members and seek to build synergies of insights across other categories.

• 10+ years proven experience consumer insights, not just analytics experience.

• Bachelor's degree in Market Research, Business, Statistics, Economics, Psychology, or a related field.

• Deep knowledge of designing, planning and conducting qualitative and quantitative research, globally beyond the US.

• Strong strategic and analytical mentality, able to find opportunities and influence business priorities.

• People management experience.

• Experience, or at least a passion, for the automotive category is a must.

• Experience in online retail, tech or marketplace ecosystems is highly desirable.

• Proven success in navigating matrixed organizations, building strong cross-functional relationships.

• Excellent communication and executive storytelling skills—able to influence at all levels.

Why Join Us?

• High-impact, strategic role influencing seller experience at a global scale.

• Diverse, distributed team passionate about driving insights-led decision-making.

• Hybrid work environment in Canada (Toronto) or US (Salt Lake City, Austin) or Remote US.

• Commitment to travel to the US West Coast eBay HQ at least bi-monthly, and other locations in the US and Europe as needed.