EY TechOps - DE CloudOps Monitoring Engineer Staff 

India, Kerala, Thiruvananthapuram 

267898967

CLOUD INFRA AND PLATFORM MONITORING

As a Cloud Infrastructure and Platform Monitoring Analyst, you will be responsible for monitoring cloud infrastructure, responding to alerts, and ensuring platform stability. Your primary role will involve real-time incident detection, initial troubleshooting, and escalation for cloud and application environments. You will collaborate with L2/L3 support and engineering teams to ensure compliance with SLAs, improve monitoring workflows, and enhance platform observability

Your key responsibilities

• Monitor cloud infrastructure and platform health using predefined observability tools
• Acknowledge and validate alerts from monitoring tools and determine the next course of action
• Follow standard operating procedures (SOPs) and runbooks for initial triage before escalating
• Reassign unresolved incidents and requests in ITSM tool to the correct product teams
• Ensure accurate ticket documentation with timestamps, initial analysis, and handoff details
• Communicate clearly with L2/L3 teams and stakeholders to facilitate smooth issue escalation
• Perform shift handovers with detailed updates to ensure continuity in monitoring

Skills and attributes for success

• Basic understanding of cloud services such as AWS (EC2, S3, IAM, Secrets Manager).
• Familiarity with observability tools like Prometheus, Grafana, Datadog, OpenTelemetry (OTEL), Splunk, AWS CloudWatch.
• Ability to strictly follow SOPs and predefined triage steps without deviation.
• Strong attention to detail for accurate documentation and handoffs.
• Good communication skills to effectively collaborate with L3 teams and stakeholders

To qualify for the role, you must have

• 0-2 years of experience in cloud infrastructure or application monitoring.
• Basic understanding of cloud platform - AWS and operating systems (Windows/Linux).
• Knowledge of monitoring tools like Azure Monitor, AWS CloudWatch, or third-party tools such as New Relic, Datadog, or Grafana.
• Experience working with ITSM tools.
• Basic knowledge of DevOps tools such as Jenkins, Kubernetes, and Git.

Must haves

• Knowledge of any cloud platform with preference to Azure.
• Experience with monitoring tools such as CloudWatch, Datadog, Splunk, and Grafana.
• Ability to respond, troubleshoot, and resolve Cloud Infrastructure and Platform-level issues/alerts.
• ITSM tool: Any (with preference for ServiceNow tool)
• Strong written and verbal communication skills to document and convey technical issues effectively.
• Presentation skills to communicate updates, persuade stakeholders, and facilitate discussions at different levels.
• Interpersonal skills to establish and maintain effective working relationships across teams and stakeholders.

Good to have

• Any cloud certification preferably AWS
• Containerization & Orchestration: Docker, Kubernetes (EKS).
• Log Analysis & Alert Handling: ELK Stack (Elasticsearch, Logstash, Kibana), Cribl
• Infrastructure as Code (IaC) & Configuration Management: Helm, GitOps Framework.
• CI/CD & Source Control: ArgoCD, Harness.io.
• Understanding of DevOps tools such as Jenkins and Infrastructure-as-Code (IaC) tools like Terraform and Ansible.

What we look for

• Enthusiastic learners with a passion for cloud technologies and DevOps practices.
• Problem solvers with a proactive approach to troubleshooting and optimization.
• Team players who can collaborate effectively in a remote or hybrid work environment.
• Detail-oriented professionals with strong documentation skills.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.