Bank Of America Estate Settlement Officer II ESO Services ESS 

United States, Illinois, Chicago 

256839089

Job Description:

• The Settlement Officer is accountable for facilitating, managing, and settling trust terminations that require expertise and knowledge of fiduciary rules and regulations in a fast-paced, high-volume environment.
• The Settlement Officer Assigns tasks to Specialized Fiduciary Administrators, monitors progress and approves completed work. Responsible for coaching, developing, and mentoring administrators and junior level officers within the Trust Settlement team.
• Works closely while simultaneously building and maintaining relationships with internal business partners including but not limited to: Client Team, Office of the Chief Fiduciary, Administrative Resource Team (ART), Audit, Compliance, Fiduciary Tax Services, Specialty Asset Management (SAM), Trust Operations, Fiduciary Tax Services (Tax), Portfolio Managers, etc., as well as external parties (Attorneys, CPAs, and Fiduciary Accountants).
• Monitors the settlement process and task completion to ensure accurate, timely and efficient administration, and to proactively manage business risk.
• Maintains high quality communications with beneficiaries and internal partners, with a primary focus on timely execution and client satisfaction.
• Ability to proactively identify and resolve issues.
• Acts as a technical resource to colleagues within and outside of Trust Settlement team.
• May be called upon to handle tasks delegated by Trust Settlement Manager or Director.

Qualifications:

• BS/BA degree or equivalent experience preferred; JD considered highly desirable
• Professional designation in paralegal studies and prior trust, estate, and/or tax experience preferred
• Strong communication and organizational skills
• Ability to work in a fast-paced environment where multi-tasking and prioritization is a necessity
• Works well as an individual contributor and member of a team
• Proficient use of Microsoft Office
• Ability to learn and apply new technology and systems

Skills:

• Account Management
• Customer and Client Focus
• Oral Communications
• Risk Management
• Written Communications
• Collaboration
• Decision Making
• Issue Management
• Prioritization
• Problem Solving
• Active Listening
• Attention to Detail
• Client Management
• Process Simplification
• Referral Identification

High School Diploma / GED / Secondary School or equivalent