Bank Of America Transaction Management Ops Analyst 

United States, Florida, Jacksonville 

249915384

This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.

Responsibilities:

• Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
• Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
• Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
• Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units

Skills:

• Attention to Detail
• Customer and Client Focus
• Oral Communications
• Prioritization
• Problem Solving
• Account Management
• Analytical Thinking
• Coaching
• Written Communications
• Mentoring
• Research
• Result Orientation

Responsibilities include:

• Review Global One status to make sure program is running at start of business for the Hard to borrow program.
• Create daily folders in the SLP Operations shared drive for record keeping each day for SLP Operations controls Collateral QA and Daily Rate review. The daily folders also include Daily Outstanding Loans QA, start of day, middle of day, and end of day Collateral review folders as Collateral is reviewed daily.
• Check for new accounts in Global One that may have been added to the Hard to Borrow program and make sure account status is complete.
• Create and send rate report for current securities in the Hard to Borrow program to Merrill trade team for review and confirmation of rates.
• Create and send rate report for current securities in the Hard to Borrow program to Merrill trade team for review and confirmation of rates.
• Complete and sign SLP operations daily checklist to ensure all processes and have been completed daily.

Required Skills:

• At least 1 year of experience working in Operations
• Proficient PC skills and applied experience with MS Word and Excel
• Detail oriented
• Ability to multi-task
• Excellent verbal and written communication skills
• Ability to problem solve and take ownership of process improvements
• Works well as part of a dynamic team
• Ability to meet tight deadlines and willingness to continuously learn on the job

Desired Skills:

• Organizational skills
• Adaptability
• Basic understanding of and/or experience in the financial service industry
• Leadership experience

1st shift (United States of America)