Uber Safety Investigations Team Lead 

United States, West Virginia 

240419014

Your Impact In Role

1. Lead, coach, mentor, and motivate a team navigating sensitive cases in a fast-paced environment to deliver on operational key performance indicators (KPIs) and Service Level Agreements (SLA)
2. Employ critical thinking, emotional intelligence, and creative problem-solving skills to help employees navigate sensitive cases and high-severity safety concerns
3. Lead internal operational work streams, including analytics and reporting, quality assurance, training and development, and administration, as part of the central operations team of the Sydney Centre of Excellence
4. Provide oversight for escalated requests across our safety lines of business, challenging yourself and your team to solve the most complicated and interesting problems our users face
5. Coordinate closely with global Community Operations teams, and local stakeholders to drive handling excellence and act as a local point of contact and subject matter expert
6. Be accountable for the continuous improvement of safety processes and policies, leveraging customer and team insights to drive positive and meaningful change

The Experience You'll Bring

1. People management or leadership experience, including developed skills in dispute resolution, training & development, and reporting
2. Experience in a high-volume, fast-paced customer-facing role. Safety support experience preferred, but not essential
3. Strong communication skills, including the ability to listen effectively; to confidently and diplomatically express opinions, and voice concerns with other team members; and to present effective written communication to varied audiences
4. Strong stakeholder management skillset, with an ability to establish productive working relationships with immediate team and senior business stakeholders through trust and reliability

Preferred Qualifications

Preferably with a background in Safety Committee Meetings and deep dives/root cause analysis

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .