NICE Cloud Site Reliability Engineer 

India, Maharashtra, Pune 

216916654

This job description is not intended to be all-inclusive, and you will also perform other reasonable related business duties as assigned by your immediate supervisor and other management as required. We may revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment

How will you make an impact?

• Act as part of a team of SRE’s that act as the ‘gatekeepers’ of production, and actively manage the work backlog and develop reliability improvements.
• Lead investigations into root cause outages, performance, and cost issues.
• Lead initiatives to develop the automation of low-value tasks balanced against project delivery demands.
• You will provide technical leadership and to wider Cloud Operations and Support teams along with providing oversight to the products and services they support.
• Develop and configure monitoring dashboards and alerts in tools like Grafana and Azure Monitor.
• Installation and configuration of Observability Platform including tools like Grafana, Prometheus, Azure Monitor, Open telemetry etc.
• Developing bicep modules for monitoring infrastructure and deploy it.
• Developing and configuring CI/CD pipelines in Azure Devops for deploying monitoring infrastructure and monitoring objects

Have you got what it takes?

• Must have 3+ years of experience in Site Reliability Engineering
• Excellent technical, analytical and troubleshooting skills
• Experience and in-depth knowledge of databases and data handling (MS-SQL, Elasticsearch, YML, JSON, XML)
• Significant experience in programming or advanced scripting (C#, PowerShell etc.)
• Experience with infrastructure/configuration as code and version control (ARM, BICEP, Git)
• Experience managing monitoring, alerting and dashboarding platforms (Azure Monitor, Prometheus, Grafana, Elasticsearch)
• Demonstrable experience of supporting live cloud services and platforms
• Production experience with Kubernetes and containerization
• Implementation and support of service level objectives (SLOs)
• Exposure to commercial cloud providers (Ideally Azure, others considered)
• Exposure to Azure DevOps pipelines is desirable (CI/CD)
• Exposure to test frameworks is desirable (NUnit, Jasmine, Selenium)
• Efficient, effective, and respectful communication skills both with customers and within internal departments. Including,
  • Good listener, able to identify and validate assumptions.
  • Able to use effective questioning to confirm understanding of a customer problem and then provide help to solve it.
  • Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment.
  • Multi-tasking and time-management to prioritise and switch between varied tasks.

You will have an advantage if you also have:

• Be flexible with working hours when needed to address critical or urgent matters.
• Be able to provide on-call services from time to time as needed.

• comprisedof the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our nextNiCEr

new ideas, and a vibrant, interactive atmosphere.

Reporting into:Technical ManagerDirector of EngineeringRole Type:Individual Contributor