JPMorgan Relationship Manager - Global Employee Onboarding Solutions 

Philippines, Quezon City 

186556480

Job responsibilities

• Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm.
• Improve operational stability and availability through participation in the maintenance and enhancement of our systems.
• Provide trade floor support and problem-solving for the CCEM business, including Currencies & Emerging Markets.
• Collaborate extensively with developers, business users (including traders), and technology stakeholders.
• Plan, manage, monitor, and optimize production-related infrastructure, including Linux hosts and database systems.
• Participate in incident, problem, and change management to support full-stack technology systems and applications.
• Develop and implement automation and tooling using DevOps principles to enhance system reliability and productivity.
• Conduct root cause analysis (RCA) and follow up on incidents to ensure resolution and continuous improvement.
  

Required qualifications, capabilities, and skills

• Bachelor’s Degree in Computer Science, Mathematics, or related disciplines.
• Formal training or certification on technology support concepts and 2+ years of experience in a similar role.
• Proficiency in Linux, scripting (Shell, Python, and/or Perl), and database systems.
• Strong communication skills to effectively collaborate with traders and other stakeholders.
• Exposure to observability and monitoring tools and techniques such as Grafana , Prometheus ,Datadog.
• Familiarity with processes in the scope of the Information Technology Infrastructure Library (ITIL) framework.
• Knowledge of FX trading with specialization in Front and/or Middle office workflows.
• Ability to manage, monitor, and optimize production-related infrastructure, including Linux hosts.
• Experience in planning, managing, and ensuring the stability and resiliency of production systems.
  

Preferred qualifications, capabilities, and skills

• Experience in front-office trade floor support.
• Understanding of trade floor dynamics and eagerness to work in a high-pressure environment.
• Experience with risk management systems and front/middle office workflows.
• Proficiency in Linux, scripting (Shell, Python, and/or Perl), and database systems
• Knowledge on Cloud technologies preferably AWS
• Good to have Cloud certification (Solution architect/practitioner)