JPMorgan Transfer Agency - Investor Services Operations Vice President 

United States, New Jersey, Jersey City 

137043773

As a Vice President on the TA Ops team, you will oversee critical operations, manage high-profile client relationships, and ensure compliance with KYC/AML standards. You will collaborate with senior leaders across various teams to drive strategic initiatives and ensure the Transfer Agency is “Audit Ready” at all times.

Job Responsibilities:

• Lead a team to ensure accurate and timely processing of Fund and Investor level activities.
• Serve as the primary contact for high-profile clients, managing complex inquiries.
• Oversee completeness reviews related to investor or fund activity/changes.
• Direct the production and review of client and investor level reporting.
• Lead ad-hoc reporting, including board reports and audit requests.
• Manage the final signoff process for investor transactions and resolve documentation issues.
• Champion established processes and lead initiatives to improve accuracy and mitigate risk.

Required Qualifications, Capabilities, and Skills:

• Proven dedication to superior client service with the ability to remain poised under pressure.
• Strong leadership skills with a professional and proactive approach to work.
• Exceptional communication skills, both oral and written.
• Ability to work with precision in a fast-paced, deadline-driven environment.
• Strong problem-solving skills with the ability to collaborate with multiple stakeholders.
• Ability to work independently with strong follow-through and strategic vision.

Preferred Qualifications, Capabilities, and Skills:

• Bachelor’s degree required; advanced degree or relevant certifications are a plus.
• Minimum 7-10 years’ experience in the Financial Services industry.
• Extensive working knowledge of Microsoft Office products.
• Ability to create a vision and actionable roadmap with a focus on ongoing innovation.