Monday Senior Business Data Analyst 

Israel, Tel Aviv District, Tel Aviv-Yafo 

986041117

You’ll act as ato Customer Success and Customer Experience leadership. You will own the end-to-end analysis, from building dashboards, writing SQL queries, to shaping strategy and uncovering actionable insights that elevate how we build relationships with our customers.

What You’ll Do

• Partner closely with business and cross-functional teams to understand business problems and proactively surface insights that influence strategy and execution.
• Lead end-to-end analysis projects, from framing key questions and forming hypotheses to analyzing the data and presenting compelling recommendations.
• Facilitate ongoing business reviews and presentations by translating complex data into simple, compelling stories.
• Develop metrics, dashboards, and deep‑dive analyses on NDR, GDR, churn, adoption, and product usage to surface growth opportunities and risk signals.
• Support operational improvements and new initiatives with relevant data analysis and strategic input.
• Collaborate with BI developers and data engineers to improve data accessibility and structure.

• 5+ years of experience as a Data Analyst / Business Analyst / Customer Success Analyst in a SaaS company, with experience working closely with customer interface teams.
• Strong SQL skill is a must.
• Proven experience designing data models and building self‑serve dashboards in Looker, Tableau, Power BI or comparable BI tools is a must.
• Proven experience turning data into clear business recommendations that drove measurable results.
• Excellent data storytelling and visualization skills— Effectively communicate data trends and insights to both technical and non-technical stakeholders.
• Collaborate effectively with stakeholders across various teams and levels to align on goals and drive decisions.
• Fluent in English & comfortable communicating with stakeholders around the globe.
• Familiarity with customer‑centric platforms and CRM systems (e.g., Salesforce, Zendesk), as well as key CS and CX metrics (e.g., CSAT, and Retention), is an advantage.
• Experience supporting client-facing departments or business operations teams - an advantage.